Remote German-English Support Consultant (Multilingual)

SupportYourApp; United States; Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

USD compensation

Paid intensive training

Flexible schedule

Career growth opportunities

Job summary

SupportYourApp is hiring a Customer Support Consultant to join a global team delivering multilingual support. The role offers a fully remote setup and compensation in USD, with a fixed schedule including weekend hours. You will liaise with developers and cross-functional colleagues to resolve customer issues and maintain top service levels.

This position emphasizes data security, SOP adherence, and ongoing learning in a dynamic, international environment.

Qualifications

• Fluent in German and English (C1 or higher), both spoken and written.
• At least 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

German language

English language

Analytical thinking

Proactive attitude

Job description

SupportYourApp is hiring a Customer Support Consultant to join a global team delivering multilingual support. The role offers a fully remote setup and compensation in USD, with a fixed schedule including weekend hours. You will liaise with developers and cross-functional colleagues to resolve customer issues and maintain top service levels.

This position emphasizes data security, SOP adherence, and ongoing learning in a dynamic, international environment.