German-Speaking Customer Service Agent

The Global Talent Co.; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary discussed

Paid annual leave

Exposure to a European brand

Learning opportunities

Job summary

The Global Talent Co. is seeking a German-speaking Customer Service Agent to join our remote customer care team operating CET business hours. This is a full-time, fully remote role with a strong emphasis on quality interactions.

You will handle German-language inquiries, resolve issues with empathy and professionalism, and ensure every customer interaction reflects the brand voice. Reliability and clear writing are essential.

Qualifications

• Native or fluent German required.
• Proven customer service experience.
• Experience with ticketing systems.
• Excellent written German in professional communication.
• Reliable and consistent; takes ownership of responsibilities.
• Calm under pressure handling difficult interactions.
• Comfortable working remotely in a structured team.
• Available to work CET business hours (Mon - Fri).

Responsibilities

• Respond to German customer enquiries via email and other written channels professionally and promptly.
• Resolve issues, complaints, and questions with empathy and efficiency.
• Ensure every customer interaction reflects the company's standards and brand voice.
• Identify recurring issues and flag them to the broader team.
• Keep records accurate and up to date.
• Collaborate with internal teams to ensure seamless customer experiences.

Skills

German-speaking

Customer service

Ticketing systems

Excellent written German

Reliable and consistent

Calm under pressure

Remote work

CET business hours

Tools

Ticketing systems

Job description

German-Speaking Customer Service Agent

Full-time | Remote | CET Business Hours

About The Global Talent Co.

We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

About the Company You'll Be Working With

You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously - your work will have a direct and visible impact on how the brand is perceived.

The Opportunity

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team - and they need someone who can hit the ground running.

You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.

Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality - this is a great fit.

What You'll Be Doing

• Responding to customer enquiries via email and other written channels - professionally and promptly - in German
• Resolving issues, complaints, and questions with empathy and efficiency
• Ensuring every customer interaction reflects the company's standards and brand voice
• Identifying recurring issues and flagging them to the broader team
• Keeping records accurate and up to date
• Collaborating with internal teams to ensure seamless customer experiences

What We're Looking For

• Native or fluent German speaker - this is a hard requirement; all customer communication is in German
• Proven customer service experience - you've done this before and you're good at it
• Experience in ticketing systems
• Excellent written German - clear, professional, and warm; this will be assessed during the interview process
• Reliable and consistent - you show up, follow through, and take ownership of your responsibilities
• Calm under pressure and able to handle difficult customer interactions with professionalism
• Comfortable working remotely and independently within a structured team environment
• Available to work CET business hours (Mon - Fri)

What's On Offer

• Competitive salary (discussed during the interview process)
• Fully remote position
• Paid annual leave
• Exposure to a dynamic, growing European consumer brand
• Supportive team culture and ongoing learning opportunities
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.