Founding Operations & Customer Success Manager

Clera; United States; On-site; USD 68,000 - 93,000; Full time

Benefits offered by this job

Equity 0.25–0.75% VSOP

Job summary

Clera is seeking its first dedicated Operations & Customer Success hire to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. You will work closely with the founding team to scale onboarding, support, and client success in a fast-growing AI-focused SaaS environment.

The role requires 0–2 years in CS/ops for B2B SaaS, full German and English fluency, and a proactive, ownership-driven mindset. On-site in Munich or Hamburg with visa sponsorship not available.

Qualifications

• 0–2 years in customer success, operations, or startup onboarding for B2B SaaS.
• Full professional fluency in German and English.
• Proactive, ownership-driven mindset in an early-stage environment.
• Strong communication and organizational skills for managing multiple clients.

Responsibilities

• Own end-to-end onboarding for a portfolio of B2B clients.
• Serve as primary contact, build relationships, drive retention.
• Translate client needs into actionable product feedback for founders.
• Develop scalable processes for client communication, reporting, and success tracking.
• Collaborate with founders on operations, tooling, and internal workflows as the company scales.
• Support upsell discussions by demonstrating product value and aligning with client goals.

Skills

German fluency

English fluency

Onboarding

Client relationships

Job description

About the Role

This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales.

What You'll Do

• Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start

• Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention

• Identify client needs and translate them into actionable product feedback for the founding team

• Develop and refine scalable processes for client communication, reporting, and success tracking

• Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales

• Support upsell and expansion conversations by demonstrating product value and understanding client goals

What We're Looking For

Required:

• 0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients

• Full professional fluency in both German and English

• A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built

• Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously

Nice to Have:

• Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)

• Experience translating client feedback into concrete product improvement requests

• Background at a consulting firm, growth-stage startup, or tech company in a client-facing role

Compensation & Benefits

• Base salary: €70,000 per year

• Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience

• Visa sponsorship: Not available

Location

This is an on-site role based in Munich or Hamburg, Germany. The team is split across both cities and you are welcome to join from either location.