German Speaking Customer Solutions Specialist

transcosmos (TCIS); United States; Remote; USD 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Competitive salary

Cafeteria benefits

Medicover

Job summary

Transcosmos TCIS is seeking a Customer Solutions Specialist to support customers by phone and email, resolving service and technical inquiries with confidence and care.

You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases while following privacy and security rules.

This is a remote position that must be performed from Hungary; paid training and cafeteria benefits support your growth.

Qualifications

• Proficient in English (B2) and German (C1).
• Strong customer-focused mindset with problem-solving ability.
• Good organizational skills and attention to detail.

Responsibilities

• Provide customer and technical support via phone and email.
• Troubleshoot issues and assist with installation/deployment for engineers.
• Escalate complex cases to Level 2 and maintain data privacy compliance.

Skills

English (B2)

German (C1)

Customer-focused mindset

Problem-solving

Organizational skills

Job description

Make a real impact every day!

As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

Please note that although this is a remote position, the work must be performed within Hungary!

What You’ll Do

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

What You Bring

• Strong communication skills inEnglish (B2) and German (C1)
• Customer-focused mindset and problem-solving skills
• Good organizational skills and attention to detail

AtTranscosmos, you’ll find a supportive team environment with real opportunities to grow.

• Paid training
• Competitive salary
• Cafeteria benefits
• Medicover

Please note that although this is a remote position, the work must be performed within Hungary!