French-Speaking Customer Solutions Specialist

transcosmos (TCIS); United States; In loco; USD 5500 - 9200; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Competitive salary

Cafeteria benefits

Medicover

Descrizione del lavoro

Transcosmos is seeking a Customer Solutions Specialist to support customers by phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

Please note that although this is a remote position, the work must be performed within Hungary.

Competenze

• Excellent English (B2) and French (C1) communication.
• Customer-focused mindset and problem-solving skills.
• Strong organization and attention to detail.

Mansioni

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers.
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed.
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams.

Conoscenze

English (B2)

French (C1)

Descrizione del lavoro

Make a real impact every day!As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

Please note that although this is a remote position, the work must be performed within Hungary!

What You’ll Do

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

Requirements

What You Bring

• Strong communication skills in English (B2) and French (C1)
• Customer-focused mindset and problem-solving skills
• Good organizational skills and attention to detail

BenefitsAt Transcosmos, you’ll find a supportive team environment with real opportunities to grow.

• Paid training
• Competitive salary
• Cafeteria benefits
• Medicover

Please note that although this is a remote position, the work must be performed within Hungary!