German-speaking Customer Service Advisor - Remote UK

THG Ingenuity Ltd.; United States; A distancia; USD 22.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual leave & bank holidays

Birthday off

Volunteer days

Employee assistance program

Salary sacrifice

Staff discount

Descripción de la vacante

THG Ingenuity is seeking a German-speaking Customer Service Advisor for a 3–6 month remote contract based in the UK. You will be the first point of contact for customers, handling inquiries across live chat, phone, email and social media, while resolving order issues and ensuring a high standard of service.

You’ll work shifts 8am–8pm with 1 in 3 weekends, using your English and German language skills to engage professionally and helpfully with customers and collaborate with colleagues as needed.

Formación

• Strong written and verbal communication in English & German.

Responsabilidades

• Handle multi-channel customer inquiries via email, chat, phone and social media.
• Resolve order issues and provide product information.
• Collaborate with internal teams to improve service quality.

Conocimientos

English proficiency

German proficiency

Descripción del empleo

THG Ingenuity is seeking a German-speaking Customer Service Advisor for a 3–6 month remote contract based in the UK. You will be the first point of contact for customers, handling inquiries across live chat, phone, email and social media, while resolving order issues and ensuring a high standard of service.

You’ll work shifts 8am–8pm with 1 in 3 weekends, using your English and German language skills to engage professionally and helpfully with customers and collaborate with colleagues as needed.