German-Speaking Customer Service Advisor (Remote)

Remote Jobs; United States; Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Remote work after onboarding

Relocation support for eligible EU

Monthly accommodation allowance

Signing bonus

Performance bonus

Meal allowance

Learning platform access

Multisport card

Job summary

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to recruit a German-speaking Customer Service Advisor. The role starts in Varna for one week of training, then remote work from Bulgaria with ongoing onboarding support.

The position offers a full-time contract with base salary plus performance bonuses. You will handle inquiries via voice and email, document interactions, and strive to resolve issues while maintaining GDPR compliance.

Qualifications

• German language proficiency at C1 level
• English language proficiency at B1 level
• Strong communication and problem-solving skills
• Ability to handle complaints professionally
• Good troubleshooting skills and technical understanding
• Comfortable working with customer service systems and processes
• Strong attention to detail when documenting interactions
• Ability to work independently and follow procedures
• EU citizenship or work eligibility in Bulgaria

Responsibilities

• Provide professional customer service to German-speaking customers via voice and email
• Handle customer enquiries and resolve technical and billing-related issues
• Record all customer interactions accurately in relevant systems
• Manage product complaints and collect information for resolution
• Ensure issues are handled efficiently and within required processes
• Escalate product safety or regulatory concerns through defined channels
• Follow GDPR procedures and maintain knowledge of products and services
• Act as a professional brand ambassador during interactions
• Identify and include sales and cross-sell opportunities
• Share recurring issues to support continuous improvement

Skills

German C1

English B1

Communication

Problem-solving

Troubleshooting

Independence

Tools

CRM systems

Job description

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to recruit a German-speaking Customer Service Advisor. The role starts in Varna for one week of training, then remote work from Bulgaria with ongoing onboarding support.

The position offers a full-time contract with base salary plus performance bonuses. You will handle inquiries via voice and email, document interactions, and strive to resolve issues while maintaining GDPR compliance.