German - Customer Service Advisor (Fully Remote)

THG Ingenuity Ltd.; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Leave: 25 days

Birthday off

Extra leave buy-up

Maternity pay

Paternity pay

Compassionate leave

In-house health services

Job summary

THG Ingenuity is seeking a customer-focused support agent to greet and assist customers via live chat, phone, email, and social media.

You will act as the first point of contact, handling inquiries about products and general service. Collaboration with teammates and other departments will help enhance service, with ongoing training to deepen product knowledge and maintain high standards.

Qualifications

• Strong written and verbal communication skills in both English and German.
• Willingness to learn and develop new skills.
• Professional, friendly, and hard-working with a commitment to core values.

Responsibilities

• Act as the first point of contact for customers, assisting with a wide range of inquiries.
• Engage with customers via live chat, phone, email, and social media.
• Work towards achievable department targets while maintaining high quality.
• Handle customer queries regarding product advice and general service.
• Collaborate with team members and other departments to enhance service.
• Utilise ongoing training to deepen product knowledge.

Skills

Bilingual English & German

Communication skills

Willingness to learn

Job description

• Act as the first point of contact for customers, assisting with a wide range of inquiries.
• Engage with customers via live chat, phone, email, and social media.
• Work towards achievable department targets while maintaining high quality.

Key Responsibilities:

• Handle customer queries regarding product advice and general service.
• Collaborate with team members and other departments to enhance service.
• Utilise ongoing training to deepen product knowledge.

Requirements:

• Strong written and verbal communication skills in both English and German.
• Willingness to learn and develop new skills.
• Professional, friendly, and hard-working with a commitment to core values.
• 25 days' annual leave plus bank holidays, birthday off, option to buy up to 3 additional days.
• Enhanced maternity and paternity pay, plus up to 10 days' compassionate leave.
• Access to in-house GP, CBT therapist, dentist, physiotherapist, and 24/7 Bupa Employee Assistance Programme.

THG Ingenuity is a fully integrated digital commerce ecosystem, partnering with globally recognized brands like Coca-Cola and Nestle. They operate a large-scale tech platform and emphasize a diverse, inclusive culture with a focus on performance and employee well-being.