Customer Service Specialist with German

Language Matters Company; United States; Remote; USD 20,000 - 24,000; Full time

Benefits offered by this job

Bonus potential

Fully remote in Bulgaria

Gift vouchers

Sports card discounts

Training & development

Job summary

Language Matters Company seeks a Customer Service Specialist with German for remote work. You will handle multilingual support, pre-sales and post-sales inquiries, and resolve issues across social channels.

The role requires German at least C1, strong communication, and remote-work discipline. Salary is €1,750 gross per month with up to 10% performance bonus; fully remote within Bulgaria with Varna office access for training.

Qualifications

• Fluent German (C1 minimum).
• Experience in customer service, contact centre, or consumer care.
• Strong communication skills under pressure.
• Experience handling complaints/escalations is an advantage.
• Good knowledge of MS Office (Excel, Outlook).
• Able to work remotely with self-discipline.
• Based in Bulgaria with suitable home-working setup and NRA.

Responsibilities

• Provide support to customers via social media, handling pre- and post-sales queries and technical issues.
• Respond to inquiries within agreed service levels with accuracy and efficiency.
• Develop and maintain product knowledge to troubleshoot and resolve issues.
• Identify and escalate complex cases to senior staff.
• Log all customer interactions and maintain up-to-date records.
• Communicate clearly in line with brand tone, written and verbal.

Skills

German C1

Customer service

Communication

MS Office

Typing 20 WPM

Organization

Education

Bachelor-level experience not required

Tools

MS Office

Job description

• €1750 per month, Benefits: Plus up to 10% performance bonus

Customer Service Specialist with German (Remote)
Location:Remote/Hybrid, Bulgaria (company office in Varna, Bulgaria)
Salary:€1,750 gross/month + up to 10% performance bonus
Start Date:15 June
Working Hours:40 hours/week
Monday-Friday: 09:00-22:00 (shift-based)
Saturday: 09:00-19:00

Key Responsibilities

• Provide support to customers via social media channels, handling pre-sales, post-sales queries, and technical issues
• Respond to customer inquiries within agreed service levels, ensuring accuracy and efficiency
• Develop and maintain strong product knowledge to troubleshoot and resolve issues effectively
• Identify and elevate complex cases to the appropriate teams or senior staff
• Accurately log all customer interactions and maintain up-to-date records
• Communicate clearly and professionally in line with brand tone, both written and verbal
• Handle correspondence and administrative tasks as required
• Research solutions using product documentation and internal systems
• Manage workload efficiently while meeting KPIs for quality, productivity, and compliance
• Operate across multiple systems to resolve customer cases
• Adapt quickly to updates, changes in policies, and new product launches

Candidate Requirements

• Fluent German (C1 minimum)
• Previous experience in customer service, contact centre, or consumer care
• Strong communication skills with the ability to stay calm under pressure
• Experience handling complaints or escalations is an advantage
• Good knowledge of MS Office (Excel, Outlook)
• Strong organisational and multitasking skills
• Minimum typing speed of 20 WPM
• Ability to work independently and meet deadlines in a remote working environment
• Must be based in Bulgaria and have a suitable home-working setup, including a reliable internet connection
• Must hold a valid Bulgarian Tax Identification Number (NRA)

What’s on Offer

• Competitive salary with performance bonus
• Fully remote working within Bulgaria
• Gift vouchers and sports card discounts
• Participation in company initiatives (team building, sports events, charity activities)
• Structured training and ongoing development opportunities
• Long-term career growth within an international environment
• Access to the company’s office in Varna, Bulgaria, for training, meetings, and collaborative work when required

About the Client

Our client is a leading international technology company, recognised globally for innovation in consumer electronics, healthcare, and home solutions. With a strong focus on quality and customer satisfaction, the company delivers cutting-edge products used by millions worldwide and offers a dynamic, multicultural work environment.