German-Speaking CSM for SaaS Growth in Berlin

Leapsome GmbH; Berlin (NH); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Learning and development budget

Home workspace stipend

Equity package

Vacation 30 days (+40 option)

Wellness: Urban Sports Club & Oliva

Job summary

Leapsome GmbH in Berlin is hiring a Client Success Manager to help SMB customers maximize value from our AI-powered HR platform. You’ll nurture relationships, reduce churn, and drive expansion while delivering excellent onboarding and adoption.

Join a fast-growing, international team and shape how customers achieve their goals with Leapsome. You’ll collaborate with sales, product, and support to ensure renewals, measure KPIs, and promote ROI across the customer lifecycle.

Qualifications

• University degree or equivalent work experience.
• 3+ years in Customer Success, Sales, Account Management, or similar role in B2B SaaS.

Responsibilities

• Proactively manage customer relationships to minimize churn and identify expansion opportunities.
• Own renewals and drive net revenue retention across your book of business.
• Advise on HR best practices and drive ongoing adoption of Leapsome.
• Collaborate with product and engineering to improve the product roadmap.

Skills

English & German

CS experience 3+ yrs

CRM experience

Education

University degree

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

Leapsome GmbH in Berlin is hiring a Client Success Manager to help SMB customers maximize value from our AI-powered HR platform. You’ll nurture relationships, reduce churn, and drive expansion while delivering excellent onboarding and adoption.

Join a fast-growing, international team and shape how customers achieve their goals with Leapsome. You’ll collaborate with sales, product, and support to ensure renewals, measure KPIs, and promote ROI across the customer lifecycle.