Senior German-Speaking CSM: Adoption & Growth Advocate

EngineersOfAI; Germany (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Algolia is seeking a Customer Success Manager to nurture post-go-live customers, drive adoption, and deliver measurable value. You will partner with Account Executives and Solutions Architects to guide projects and advocate for customers across the organization.

You will provide proactive recommendations, help customers realize ROI, and work to expand partnerships while ensuring long-lasting relationships with diverse clients.

Qualifications

• Impeccable relationship management skills with proven customer advocacy.
• Ability to lead product trainings and enable customers.
• Experience working with account executives and solutions architects.

Responsibilities

• Drive and nurture post go-live customers by increasing adoption and value realization.
• Lead the enablement of our users by conducting product trainings.
• Guide customers through project management and technical requirements of their Algolia implementation.
• Provide regular, proactive recommendations to optimise the use of our platform.
• Maximise adoption of product features to increase value delivered.
• Document ROI driven by our solution and quantify impact.
• Identify accounts at risk of churn and work with sales and renewal teams to mitigate risk.
• Identify opportunities to expand partnerships with customers.
• Analyze accounts that have churned to learn lessons and prevent recurrence.
• Ensure issues are resolved quickly by coordinating with cross-functional teams.
• Act as the voice of the customer to inform internal product and service improvements.
• Track key account metrics.

Skills

Relationship management

Cross-functional collaboration

Product training

Account growth

Job description

Algolia is seeking a Customer Success Manager to nurture post-go-live customers, drive adoption, and deliver measurable value. You will partner with Account Executives and Solutions Architects to guide projects and advocate for customers across the organization.

You will provide proactive recommendations, help customers realize ROI, and work to expand partnerships while ensuring long-lasting relationships with diverse clients.