Customer Success Manager

Katapult; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

High ownership in a scaling SaaS environment

Strong learning curve

Smart, ambitious colleagues

Job summary

A fast-growing SaaS scale-up is hiring a Customer Success Manager in New York. In this role, you will manage the full customer lifecycle for mid-large international accounts, drive renewals and expansions, and build strong customer relationships. Ideal candidates will have over 3 years of client-facing experience in SaaS, excellent communication skills, and a data-driven mindset. This position offers high ownership and exposure to global customers.

Qualifications

• 3+ years in a client-facing role (CSM, AM or AE).
• Comfortable with commercial responsibility.
• Structured, analytical, and sharp.

Responsibilities

• Manage full customer lifecycle for mid-large international accounts.
• Drive renewals, upsells, and expansions.
• Build strong, long-term customer relationships.

Skills

Client-facing experience

Experience managing complex SaaS accounts

Executive communication skills

Analytical mindset

Confident with CRM tools

Education

Degree or equivalent experience

Tools

HubSpot

Job description

We’re hiring A Customer Success Manager to join a fast-growing SaaS scale-up operating globally.

You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers.

This is not a support-heavy CSM role.

This is about ownership, sharp communication, and commercial impact.

The Role

You own the full customer lifecycle for mid–large international accounts.

• Leading QBRs with senior stakeholders
• Driving renewals, upsells, and expansions
• Advising customers on adoption and value realization
• Running commercial conversations backed by data
• Working cross-functionally with Sales, Ops, and Product

You’re expected to spot revenue opportunities, not wait for them.

What You’ll Do

• Build strong, long‑term customer relationships
• Identify and close expansion opportunities
• Use data and insights to drive value and revenue
• Act as a trusted, commercially minded advisor

What We’re Looking For

• 3+ years in a client‑facing role (CSM, AM or AE)
• Experience managing complex SaaS accounts
• Comfortable with commercial responsibility
• Strong executive communication skills
• Structured, analytical, and sharp
• Confident with CRM tools (HubSpot is a plus)
• Degree is nice but a good story is better.

What You’ll Get

• High ownership in a scaling SaaS environment
• Strong learning curve and exposure to global customers
• Smart, ambitious colleagues who value clarity and impact