German-Speaking Renewable Energy Customer Advocate

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie seeks a German-speaking Customer Service Representative to support clients in the renewable energy sector. You will handle inquiries via phone, email, and chat, provide installation and maintenance guidance, and ensure a smooth customer journey from inquiry to post-installation follow-up.

The role requires fluency in German and English, strong communication skills, and experience in customer service within renewable energy or sustainable products.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, ideally within renewable energy or sustainable products.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and solve problems effectively.
• Proficiency in customer service software and MS Office Suite.
• Detail-oriented with strong organizational and time-management skills.
• Enthusiasm for renewable energy and sustainability initiatives.

Responsibilities

• Deliver exceptional customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to renewable energy products and services.
• Assist customers with questions about renewable energy solutions, installation processes, and system maintenance.
• Provide support during the customer journey, from initial inquiries to post-installation follow-up.
• Handle customer complaints in a professional manner, ensuring prompt and effective resolutions.
• Collaborate with teams across the organization to address complex issues and enhance customer satisfaction.
• Maintain up-to-date knowledge of industry trends, company offerings, and compliance regulations.
• Document customer interactions accurately to facilitate continuous service improvement.

Skills

German

English

Customer service

Communication

Problem solving

Tools

CRM software

MS Office

Job description

Patrique Mercier Recruitment By Nellie seeks a German-speaking Customer Service Representative to support clients in the renewable energy sector. You will handle inquiries via phone, email, and chat, provide installation and maintenance guidance, and ensure a smooth customer journey from inquiry to post-installation follow-up.

The role requires fluency in German and English, strong communication skills, and experience in customer service within renewable energy or sustainable products.