German Speaking Customer Service for Aviation industry -Remote in Greece

Employers from Greece; United States; A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package (flight,

hotel)

Free Greek Lessons

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative in the aviation sector. You will support German-speaking travelers with bookings, changes, and inquiries, delivering timely, friendly assistance across channels.

Ideal candidates are fluent in German and English, with prior travel or aviation customer service experience and strong communication skills. The role may require weekends or holidays.

Formación

• Fluent in German and English, written and spoken.
• Experience in customer service, preferably in aviation or travel.
• Strong communication and customer‑oriented mindset.
• Ability to handle stressful situations with empathy and professionalism.
• Familiar with customer service software and MS Office.

Responsabilidades

• Provide outstanding customer service to German-speaking clients via phone, email, and chat.
• Assist customers with flight bookings, modifications, and cancellations.
• Address customer complaints and offer suitable solutions to improve travel experience.
• Collaborate with internal teams to resolve complex issues and maintain service quality.
• Stay informed on airline policies, procedures, and promotions to assist customers efficiently.
• Document all interactions thoroughly to maintain accurate records for quality control.
• Foster positive relationships to encourage loyalty and repeat business.

Conocimientos

German fluency

English fluency

Customer service

Communication skills

MS Office

CS software

Herramientas

Customer service software

Microsoft Office

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an opening for a German Speaking Customer Service Representative in the aviation industry. This role offers a unique opportunity to support customers in a dynamic sector, ensuring they receive timely and effective assistance related to their travel needs.

Responsibilities

• Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with flight bookings, modifications, cancellations, and travel inquiries.
• Handle customer complaints and provide suitable solutions to enhance their travel experience.
• Collaborate with internal teams to address complex customer issues and ensure a high level of service.
• Stay informed about airline policies, procedures, and promotions to assist customers efficiently.
• Document all customer interactions thoroughly, maintaining accurate records for quality improvement.
• Foster positive relationships with customers to encourage loyalty and repeat business.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, preferably within the aviation or travel industry.
• Strong communication skills and a customer-oriented attitude.
• Ability to manage stressful situations effectively and provide empathetic support.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Willingness to work flexible hours, including weekends and public holidays, as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks