German-Speaking Travel Tech Support Specialist

Employers from Greece; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a German-speaking Customer Service Representative to support German-speaking clients using travel technology platforms. The role focuses on delivering excellent service via phone, email, and chat, guiding customers through bookings and resolving issues with proficiency in German and English.

The ideal candidate will have travel tech or tech support experience, strong communication skills, and a passion for travel.

Qualifications

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in the travel technology or tech support sector.
• Strong communication and problem-solving skills.
• Detail-oriented with the ability to multitask and work in a fast-paced environment.
• Familiarity with customer service software and Microsoft Office applications.
• Passion for travel and understanding of the travel technology landscape.
• Willingness to work flexible hours, including potential evenings or weekends as needed.

Responsibilities

• Provide outstanding customer service to German-speaking clients via phone, email, and chat regarding travel technology solutions.
• Assist customers with inquiries related to booking platforms, software usage, and troubleshooting technical issues.
• Guide clients through the booking process and ensure they have a seamless experience with the technology provided.
• Handle customer complaints and feedback professionally, ensuring effective resolutions and satisfaction.
• Collaborate with internal teams to address complex queries and improve customer experience.
• Maintain a comprehensive understanding of the company’s products and industry trends.
• Document all customer interactions accurately to contribute to service improvements.

Skills

German language

Communication skills

Problem-solving

Multitasking

Attention to detail

Customer service mindset

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie in Greece is seeking a German-speaking Customer Service Representative to support German-speaking clients using travel technology platforms. The role focuses on delivering excellent service via phone, email, and chat, guiding customers through bookings and resolving issues with proficiency in German and English.

The ideal candidate will have travel tech or tech support experience, strong communication skills, and a passion for travel.