Geriatric Medical Assistant — Patient Care & Care Coordination

ArchWell Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ArchWell Health is seeking a Medical Assistant to support the PCPs and care teams in delivering compassionate primary care to our members. The MA will greet and room patients, take vitals, collect medical histories, and assist with examinations and routine screenings under physician supervision.

Responsibilities include processing patient messages, coordinating with clinical staff, performing first aid tasks, and maintaining compliant documentation. Prior MA experience and BLS are preferred.

Qualifications

• High school diploma or GED required.
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training.
• A minimum of 1 year work experience as a Medical Assistant.
• 6+ months phlebotomy experience is highly desired.
• BLS for Healthcare Providers required.
• EClinical Works or similar EMR experience.
• Experience working with geriatric patients is a plus.

Responsibilities

• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
• Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.

Skills

Emotional intelligence

Self-motivation

Communication skills

Critical thinking

Travel flexibility

Claims/quality reports experience

MS Office proficiency

Education

High school diploma or GED

Medical Assistant program graduate

1 year MA experience

BLS for Healthcare Providers

Tools

EClinical Works OR EMR

Excel

Word/PowerPoint/Outlook

Job description

ArchWell Health is seeking a Medical Assistant to support the PCPs and care teams in delivering compassionate primary care to our members. The MA will greet and room patients, take vitals, collect medical histories, and assist with examinations and routine screenings under physician supervision.

Responsibilities include processing patient messages, coordinating with clinical staff, performing first aid tasks, and maintaining compliant documentation. Prior MA experience and BLS are preferred.