Genetics & Metabolism Registrar – Patient Concierge

Miami Neuroscience Institute Baptist Health South Florida; Miami (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Miami Neuroscience Institute Baptist Health South Florida is seeking a customer-focused front desk coordinator to greet patients and families, collect required information, and assist with scheduling and registration. The role involves verifying payer details, obtaining authorizations, and collecting payments where applicable.

The ideal candidate has 1–3 years of customer service experience, is fluent in Spanish, and can navigate basic Microsoft Office tools.

Qualifikationen

• 1–3 years customer service experience.
• Fluent in Spanish preferred.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Able to communicate effectively verbally and in writing.
• Able to maintain confidentiality of sensitive information.

Aufgaben

• Greet patients and families in person or by phone and assist with scheduling or registration.
• Obtain demographic, payer, financial, medical information and identification.
• Obtain authorizations and referrals and collect payments as required.
• Verify payer information and seek necessary authorizations or referrals.
• Document activity in the system and ensure accurate registration and QA checks.
• Schedule physician or hospital services and confirm appointments two days prior.

Kenntnisse

Customer service

Data entry

Microsoft Office

Communication skills

Bilingual Spanish

Ausbildung

High school education or equivalent

Tools

Microsoft Word

Excel

Outlook

Jobbeschreibung

Miami Neuroscience Institute Baptist Health South Florida is seeking a customer-focused front desk coordinator to greet patients and families, collect required information, and assist with scheduling and registration. The role involves verifying payer details, obtaining authorizations, and collecting payments where applicable.

The ideal candidate has 1–3 years of customer service experience, is fluent in Spanish, and can navigate basic Microsoft Office tools.