Genesys Platform Engineer – Voice & GVP

EROS Technologies Inc.; Hartford (CT); On-site; USD 95,000 - 130,000; Full time

Job summary

A strategic technology partner is seeking a Genesys specialist for a contract position in Hartford, CT. The role involves managing the Genesys Framework and Voice Platform, and ensuring operational effectiveness through application maintenance and development. Candidates should have experience with Genesys Voice Application 8.1 and be familiar with change and incident management processes. This role is crucial for ensuring that technology solutions align with client needs.

Qualifications

• Experience with Genesys Voice Application 8.1.
• Proficient in Operational, Maintenance, and Development activities.
• Familiarity with Change and Incident Management processes.

Responsibilities

• Manage and develop Genesys Framework and Voice Platform.
• Oversee Application Operation and Maintenance.
• Handle changes and upgrades for Genesys components.

Skills

Genesys Framework

Genesys Voice Platform (GVP)

SIP Server

Change Management

Incident Management

Job description

A strategic technology partner is seeking a Genesys specialist for a contract position in Hartford, CT. The role involves managing the Genesys Framework and Voice Platform, and ensuring operational effectiveness through application maintenance and development. Candidates should have experience with Genesys Voice Application 8.1 and be familiar with change and incident management processes. This role is crucial for ensuring that technology solutions align with client needs.