Genesys Developer

EROS Technologies Inc.; Hartford (CT); On-site; USD 95,000 - 130,000; Full time

Job summary

A strategic technology partner is seeking a Genesys specialist for a contract position in Hartford, CT. The role involves managing the Genesys Framework and Voice Platform, and ensuring operational effectiveness through application maintenance and development. Candidates should have experience with Genesys Voice Application 8.1 and be familiar with change and incident management processes. This role is crucial for ensuring that technology solutions align with client needs.

Qualifications

• Experience with Genesys Voice Application 8.1.
• Proficient in Operational, Maintenance, and Development activities.
• Familiarity with Change and Incident Management processes.

Responsibilities

• Manage and develop Genesys Framework and Voice Platform.
• Oversee Application Operation and Maintenance.
• Handle changes and upgrades for Genesys components.
• Genesys Inbound Voice Application 8.1, GVP, WFM, Infomart, Interaction Workspace
• Change, Incident/Service Request/Release Management on Genesys, Upgrades of Genesys components

Skills

Genesys Framework

Genesys Voice Platform (GVP)

SIP Server

Change Management

Incident Management

Job description

Overview

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Details

Location: Hartford, CT

Joining Mode: 6+ Month Contract

Responsibilities

• Genesys Framework, Genesys Voice Platform (GVP) including SIP Server, URS, Config Server, DB Server, Routing Stat Servers, Reporting Stat Servers, Interaction Center
• Application Operation, Maintenance and Development
• Genesys Voice Portal (GVP) and Framework
• Genesys Inbound Voice Application 8.1, GVP, WFM, Infomart, Interaction Workspace
• Change, Incident/Service Request/Release Management on Genesys, Upgrades of Genesys components

Additional Information

All your information will be kept confidential according to EEO guidelines.