Genesys Cloud Architect - CX & IVR Integration Expert

Cloud Analytics Technologies, LLC; Raritan (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology service provider located in Raritan, New Jersey, seeks a qualified individual to provide support for Genesys Cloud CX technologies. Successful candidates will possess excellent communication skills, strong customer handling abilities, and Google Cloud Platform certification. This position involves configuring contact center systems, managing service operations, and troubleshooting issues. Join a commitment to creating an inclusive work environment while engaging in technology research and strategic planning.

Qualifications

• Experience migrating contact centers to Genesys Cloud CX.
• Hands-on experience with Genesys Cloud enablement and configuration.
• Experience in customer service operations and contact center channels.

Responsibilities

• Provide support for contact center technologies with a focus on Genesys Cloud CX.
• Handle configuration and administration of contact center systems.
• Support customer service operations and manage integrations.

Skills

Excellent verbal and written communication skills

Strong documentation skills

Good working knowledge of MS Office

Strong customer handling skills

Flexibility to work across different time zones

Education

Google Cloud Platform certification

Tools

Genesys Cloud

MS Office

Job description

A technology service provider located in Raritan, New Jersey, seeks a qualified individual to provide support for Genesys Cloud CX technologies. Successful candidates will possess excellent communication skills, strong customer handling abilities, and Google Cloud Platform certification. This position involves configuring contact center systems, managing service operations, and troubleshooting issues. Join a commitment to creating an inclusive work environment while engaging in technology research and strategic planning.