Genesys Engage Developer

Smart IT Frame LLC; Wilmington (DE); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Wilmington, DE is seeking a Mid-Senior Level Support Specialist for Genesys applications. The role involves providing L2 support, analyzing server logs for troubleshooting, and maintaining contact center software. Candidates should have experience with Genesys Pure Engage and a strong technical background. This is a contract position with long-term potential.

Qualifications

• Experience in providing L2 support for Genesys Pure Engage Connect Applications.
• Ability to analyze T-Server / SIP Server logs for troubleshooting.
• Knowledge of Genesys contact center application support.

Responsibilities

• Analyze T-Server / SIP Server logs for troubleshooting.
• Support and maintain Genesys contact center software.
• Provide technical support for Windows and Linux environment patching activities.

Job description

Overview

Duration: Long Term

Pure Engage: Providing L2 Support for Genesys Pure Engage Connect Applications. Genesys Pure Cloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.

Responsibilities

• Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
• Loading and Releasing Strategy from the Route Point as per the Change Request.
• Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment.

Qualifications

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Other
• Industries: Software Development

Location

Wilmington, DE