Genesys Cloud CX Solution Architect - Transform CX

Computer Task; Pittsburgh (Allegheny County); On-site; USD 165,000 - 248,000; Full time

Job summary

CTG is seeking a Genesys Cloud CX Solution Architect for its client in Pittsburgh, PA. The role focuses on designing and implementing Genesys Cloud CX and CCaaS solutions to transform customer experiences. You will lead configuration, development, and integration across platforms.

Ideal candidates have proven Genesys Cloud CX implementation experience and a strong systems-architecture background, with excellent English communication and a bachelor’s degree in a related field.

Qualifications

• Proven experience implementing Genesys Cloud CX solutions and integrating enterprise contact center platforms.
• Strong background in solution architecture and scalable system design.

Responsibilities

• Design and implement Genesys Cloud CX and CCaaS solutions.
• Lead platform configuration, development, and systems integration.
• Develop scalable solution architectures to support customer experience transformation.
• Collaborate with technical teams to ensure performance, reliability, and seamless integration.

Skills

Genesys Cloud CX

CCaaS

Contact center architecture

Systems integration

Cloud infra & containers

Education

Bachelor’s degree in CS/IT

Tools

Docker

Kubernetes

Linux

Job description

CTG is seeking a Genesys Cloud CX Solution Architect for its client in Pittsburgh, PA. The role focuses on designing and implementing Genesys Cloud CX and CCaaS solutions to transform customer experiences. You will lead configuration, development, and integration across platforms.

Ideal candidates have proven Genesys Cloud CX implementation experience and a strong systems-architecture background, with excellent English communication and a bachelor’s degree in a related field.