Genesys Cloud CX Solution Architect

Computer Task; Pittsburgh (Allegheny County); On-site; USD 165,000 - 248,000; Full time

Job summary

CTG is seeking a Genesys Cloud CX Solution Architect for its client in Pittsburgh, PA. The role focuses on designing and implementing Genesys Cloud CX and CCaaS solutions to transform customer experiences. You will lead configuration, development, and integration across platforms.

Ideal candidates have proven Genesys Cloud CX implementation experience and a strong systems-architecture background, with excellent English communication and a bachelor’s degree in a related field.

Qualifications

• Proven experience implementing Genesys Cloud CX solutions and integrating enterprise contact center platforms.
• Strong background in solution architecture and scalable system design.

Responsibilities

• Design and implement Genesys Cloud CX and CCaaS solutions.
• Lead platform configuration, development, and systems integration.
• Develop scalable solution architectures to support customer experience transformation.
• Collaborate with technical teams to ensure performance, reliability, and seamless integration.

Skills

Genesys Cloud CX

CCaaS

Contact center architecture

Systems integration

Cloud infra & containers

Education

Bachelor’s degree in CS/IT

Tools

Docker

Kubernetes

Linux

Job description

CTG is seeking a Genesys Cloud CX Solution Architect for our client.

Location: Pittsburgh, PA

Duration: 5 months

Duties

• Design and implement Genesys Cloud CX and CCaaS solutions.
• Lead platform configuration, development, and systems integration.
• Develop scalable solution architectures to support customer experience transformation.
• Collaborate with technical teams to ensure performance, reliability, and seamless integration.

Skills

• Genesys Cloud CX architecture, implementation, and configuration.
• CCaaS, contact center platforms, and solution architecture.
• Systems integration and customer experience solutions.
• Knowledge of cloud infrastructure, databases, Docker, Kubernetes, and Linux preferred.

Experience

• Proven experience implementing Genesys Cloud CX solutions and integrating enterprise contact center platforms.
• Strong background in solution architecture and scalable system design.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer.

CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.