Genesys Cloud CX Engineer — Cloud Contact Center Expert

TPA technologies; Weehawken (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

TPA technologies is seeking an experienced Genesys Cloud CX Engineer for a high-profile engagement supporting UBS. The role involves designing, developing, and optimizing customer experience solutions using Genesys Cloud CX, with responsibilities in IVR development, telephony configuration, and analytics.

The ideal candidate will have over 3 years of hands-on experience with Genesys Cloud CX, strong technical skills in telephony and integrations, and excellent collaborative abilities. Join us to be part of a transformative customer experience initiative.

Qualifications

• 3+ years of hands-on experience with Genesys Cloud CX.
• Strong expertise in IVR and call flow development.
• Experience with REST APIs and cloud platforms (AWS/Azure).

Responsibilities

• Design, develop, and enhance IVR and customer interaction flows.
• Configure telephony infrastructure and maintain digital channels.
• Monitor platform health and troubleshoot routing issues.

Skills

Genesys Cloud CX

IVR development

SIP telephony

REST APIs

Collaboration

Job description

TPA technologies is seeking an experienced Genesys Cloud CX Engineer for a high-profile engagement supporting UBS. The role involves designing, developing, and optimizing customer experience solutions using Genesys Cloud CX, with responsibilities in IVR development, telephony configuration, and analytics.

The ideal candidate will have over 3 years of hands-on experience with Genesys Cloud CX, strong technical skills in telephony and integrations, and excellent collaborative abilities. Join us to be part of a transformative customer experience initiative.