Genesys Cloud CX Engineer — Integrations & Troubleshooting Pro

Cardinal Health; United States; On-site; USD 94,900 - 135,600; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Flexible spending accounts

Short- and long-term disability coverage

Paid parental leave

Job summary

Cardinal Health is seeking a Genesys Cloud CX Engineer to develop and enhance software systems. This role involves programming applications, conducting assessments, and resolving technical issues in a cross-functional team environment.

The ideal candidate will have 4-8 years of experience, hands-on development experience with the Genesys Cloud platform, and strong communication skills. The position offers a competitive salary between $94,900 and $135,600.

Qualifications

• 4-8 years of experience in relevant field.
• Ability to document system configuration such as call flow diagrams.
• Ability to communicate well with business and technical team members.

Responsibilities

• Program and configure end user applications, systems, databases, and websites.
• Investigate user needs and conduct regular assessments of existing applications.
• Develop technical solutions to a wide range of difficult problems.

Skills

Hands on development experience with Genesys Cloud CX platform

Integration experience with various CRM systems

Troubleshooting experience for the Genesys Cloud platform

Excellent written and verbal communication skills

Ability to translate business requirements into technical solutions

Education

Bachelor's degree in related field

Job description

Cardinal Health is seeking a Genesys Cloud CX Engineer to develop and enhance software systems. This role involves programming applications, conducting assessments, and resolving technical issues in a cross-functional team environment.

The ideal candidate will have 4-8 years of experience, hands-on development experience with the Genesys Cloud platform, and strong communication skills. The position offers a competitive salary between $94,900 and $135,600.