Genesys Cloud CX Engineer - Build Integrations & Solutions

Cardinal Health; Frankfort (KY); On-site; USD 95,000 - 136,000; Full time

Job summary

Cardinal Health is seeking an experienced software professional to join our US-Nationwide FIELD team. You will contribute to the development, enhancement and maintenance of our information systems in a cross-functional environment, aligning with design controls and engineering best practices.

You will work with IT partners to translate business needs into technical solutions, document configurations, and troubleshoot issues across CRM and Genesys Cloud CX platforms, while collaborating with

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Skills

Genesys Cloud CX

CRM integration

System configuration docs

Troubleshooting

Verbal communication

Translate requirements

Mentoring

Complex projects

Education

Bachelor's degree or equivalent

Job description

Cardinal Health is seeking an experienced software professional to join our US-Nationwide FIELD team. You will contribute to the development, enhancement and maintenance of our information systems in a cross-functional environment, aligning with design controls and engineering best practices.

You will work with IT partners to translate business needs into technical solutions, document configurations, and troubleshoot issues across CRM and Genesys Cloud CX platforms, while collaborating with