Genesys Cloud CX Engineer — Healthcare IT Innovator

Cardinal Health; Jackson (MS); On-site; USD 95,000 - 136,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

HSA

Job summary

Cardinal Health is seeking an experienced IT professional in Application Development & Maintenance to build, enhance, and sustain software systems across a cross-functional team. You will follow design controls and best practices while addressing internal and external needs with scalable solutions.

The role emphasizes collaboration with business leaders, documentation of configurations, and resolving issues in the Genesys Cloud ecosystem.

Qualifications

• Hands on development experience with Genesys Cloud CX platform.
• Experience integrating CRM systems (ServiceNow, Salesforce, SAP CRM).
• Ability to document system configurations (call flows, integrations, data actions).
• Troubleshooting Genesys Cloud issues and identity problems across apps.
• Strong written and verbal communication; translate business needs to tech solutions.

Responsibilities

• Apply comprehensive knowledge to varied tasks and projects.
• Contribute to development of policies and procedures.
• Work on complex projects of large scope and develop technical solutions.
• Mentor less experienced colleagues where appropriate.

Skills

Genesys Cloud CX

CRM integrations

System configuration

Troubleshooting

Business requirements

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent

Job description

Cardinal Health is seeking an experienced IT professional in Application Development & Maintenance to build, enhance, and sustain software systems across a cross-functional team. You will follow design controls and best practices while addressing internal and external needs with scalable solutions.

The role emphasizes collaboration with business leaders, documentation of configurations, and resolving issues in the Genesys Cloud ecosystem.