Genesys Cloud CX Engineer - Integrations & Platform Solutions

Cardinal Health; Sacramento (CA); On-site; USD 95,000 - 136,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, headquartered in Dublin, Ohio, is seeking an Applications Development & Maintenance professional to design, code, configure, and sustain software systems in a cross‑functional IT team, following established design controls and engineering best practices.

Anticipated salary range is $94,900.00 – $135,600.00 per year, with a comprehensive benefits package (medical, dental, vision, HSA, 401k, PTO) and opportunities for professional growth.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Skills

Genesys Cloud CX

CRM integration

Documentation

Communication skills

Requirements translation

Education

Bachelor's degree or equivalent

Job description

Cardinal Health, headquartered in Dublin, Ohio, is seeking an Applications Development & Maintenance professional to design, code, configure, and sustain software systems in a cross‑functional IT team, following established design controls and engineering best practices.

Anticipated salary range is $94,900.00 – $135,600.00 per year, with a comprehensive benefits package (medical, dental, vision, HSA, 401k, PTO) and opportunities for professional growth.