Genesys Cloud CX Engineer — Integrations & Troubleshooting

Cardinal Health; Pierre (SD); Remote; USD 95,000 - 136,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Application Development & Maintenance professional for US nationwide operations. The role focuses on configuring, coding, and sustaining software systems within cross-functional teams, following design controls and engineering practices.

Expect involvement with Genesys Cloud CX and CRM integrations, with emphasis on documenting configurations and solving complex issues. Anticipated salary range and benefits are provided, with a strong focus on collaboration,

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Skills

Communication skills

Translate requirements

Mentoring

Education

Bachelor's degree

Tools

Genesys Cloud CX

ServiceNow

Salesforce

SAP CRM

Job description

Cardinal Health is seeking an Application Development & Maintenance professional for US nationwide operations. The role focuses on configuring, coding, and sustaining software systems within cross-functional teams, following design controls and engineering practices.

Expect involvement with Genesys Cloud CX and CRM integrations, with emphasis on documenting configurations and solving complex issues. Anticipated salary range and benefits are provided, with a strong focus on collaboration,