Genesis Design Center - Guest Experience Specialist

Hyundai America Technical Center, Inc. (HATCI); Irvine (CA); On-site; USD 56,000 - 75,000; Full time

Job summary

Join a dynamic team at an innovative design center where your passion for customer experience and storytelling will shine. As a Guest Experience Specialist, you'll be the first point of contact for visitors, guiding them through memorable tours and ensuring their needs are met with exceptional service. This role offers a unique opportunity to engage with a diverse clientele while showcasing the latest in automotive design. With comprehensive training and a supportive environment, you will thrive in a role that values your contributions and fosters personal growth. Explore your potential in a vibrant team setting that celebrates diversity and creativity.

Benefits

Zero-dollar employee premiums on Medical, dental, and vision

100% employer-paid disability and Life insurance

Generous paid Time Off

Flexible work hours

Hybrid work schedule options

Retirement savings and planning benefits

Access to Health savings accounts

Qualifications

• 3+ years of relevant experience in customer-facing roles.
• Strong understanding of automotive design and culture.
• Ability to create engaging tour content.

Responsibilities

• Provide meaningful experiences for guests at Genesis Design Center.
• Develop unique storytelling content for guided tours.
• Ensure high-quality care for VIP guests.

Skills

Bilingual (Korean & English)

Customer Experience

Communication Skills

Event Management

Storytelling

Organizational Skills

People Skills

Education

Bachelor's degree in Communication

Bachelor's degree in Business Administration

Job description

Genesis Design Center - Guest Experience Specialist

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Genesis Design Center - Guest Experience Specialist

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Job description: Genesis Design Center - Guest Experience Specialist

Genesis Design Center America, part of Hyundai America Technical Center Inc. (HATCI) is looking for a Guest Experience Specialist to join our design team in El Segundo, CA

As a Customer Experience Specialist of Genesis Design Center, you’ll become highly skilled at uncovering unique features of Genesis Design Studio, then following through with meaningful experience. Not only the 1st person guests meet when they enter the studio, but you’ll be the person who guides them - touring, explaining, and even setting up unforgettable time. You perform other roles within the studio too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in guest interactions. You’ll be provided with training to be successful.

WHAT YOU WILL DO

• Provide meaningful experiences and services to a variety of clients visiting Genesis Design El Segundo, from entry to departure.
• Develop unique experience and storytelling contents for the Genesis Design El Segundo and deliver these contents to visitors through guided tours (acting as a docent)
• Ensure a positive experience for VIP guests by delivering high-quality attentive care services.
• Support various events, such as exhibitions, conferences and events held at the Genesis Design El Segundo, including guest reception and event support

HOW WILL YOU MAKE AN IMPACT

• Agility to learn new products and features with an interest in technology, particularly Genesis design.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Strong communication skills that let you converse as freely and comfortably with small groups as with individual guests / VIP.
• Contribute to an inclusive environment through respecting each other’s differences and having the curiosity to learn.
• Demonstrate Genesis’ values of inclusion and diversity in daily activities.
• Passionate about Genesis and eager to share that passion with others.
• Strong people skills-you're approachable, a good listener, and empathetic.

WHAT YOU WILL BRING TO THE ROLE

• Bachelor's degree (or equivalent) in Communication or Business Administration & Management related majors preferred.
• Bilingual (Korean & English)- Native-level proficiency in both Korean and English and excellent communication skills with a rich command of language.
• Three or more years of relevant experience.
• Experience in exhibition, event management, curation, or related fields.
• Skills in developing tour content and storytelling for design center facilities.
• Interest and expertise in diverse areas such as art and culture.
• Strong understanding and expertise in the automotive design field.
• Proactive, disciplined, communicative and outgoing people-person with a go-getter attitude.
• Strong Organizational & Time Management Skills.
• Candidates applying for positions with Hyundai-Kia must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
• HATCI is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran

WHAT HYUNDAI CAN OFFER YOU

• Zero-dollar employee premiums on Medical, dental, and vision for you and your family
• 100% employer-paid disability and Life insurance
• Generous paid Time Off including vacation, sick, and abundant holidays.
• A Global Environment that fosters diversity
• Competitive Salaries
• Retirement savings and planning benefits
• Flexible work hours, and hybrid work schedule options
• Access to Health savings accounts and flexible spending accounts

Compensation Range : 26.92~36.05 (hourly) / $56,000~$75,000 (Annually)

STILL INTERESTED? WHY NOT APPLY?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Motor Vehicle Manufacturing

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