Generative AI Support Specialist - Enterprise AI Workflows

Harnham; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Harnham in New York City is seeking a Generative AI Support Specialist for on-site work three days per week. You will serve as the technical expert for enterprise AI platforms, helping users unlock value from AI capabilities and progress from chatbots to multi-agent workflows and business integrations.

You will troubleshoot, coach on prompts and workflows, and collaborate with business teams to deliver practical, governance-aligned AI solutions.

Qualifications

• Experience with Generative AI platforms such as ChatGPT Enterprise or Claude.
• Prompt engineering and designing advanced AI workflows.
• Data Science/ML/Analytics background.
• Experience with Python, Markdown, APIs, automation, or integrations.
• Strong troubleshooting and problem-solving with a methodical approach.
• Ability to translate business challenges into practical AI solutions.
• Excellent communication and stakeholder management; customer-focused.
• Experience supporting enterprise SaaS platforms or AI products.
• Familiarity with AI agents, workflow orchestration, and governance.

Responsibilities

• Serve as the primary escalation point for complex ChatGPT and AI platform support requests.
• Coach users on prompt engineering, model selection, AI workflows, custom GPTs, integrations, connectors, and emerging AI capabilities.
• Administer and support the enterprise AI environment, including workspace configuration, user management, analytics, and troubleshooting.
• Partner with business teams to understand requirements and recommend practical AI-enabled solutions.
• Develop playbooks, documentation, adoption materials, feature guides, and governance-related content.
• Analyse recurring issues, identify improvement opportunities, and help drive greater AI adoption across the organization.

Skills

Gen AI platforms

Prompt engineering

Data science

Python

APIs

Troubleshooting

Stakeholder mgmt

SaaS experience

Job description

Harnham in New York City is seeking a Generative AI Support Specialist for on-site work three days per week. You will serve as the technical expert for enterprise AI platforms, helping users unlock value from AI capabilities and progress from chatbots to multi-agent workflows and business integrations.

You will troubleshoot, coach on prompts and workflows, and collaborate with business teams to deliver practical, governance-aligned AI solutions.