Generative AI & Connect Engineer

TechDigital Group; San Antonio (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking an Amazon Lex Connect Engineer to work with automation tools, ensure compliance with industry standards, and utilize generative AI in contact center solutions. The ideal candidate will have strong communication skills and a deep understanding of Amazon Connect and Lex. This position offers a unique opportunity to innovate within a technology-focused environment.

Responsibilities

• Work with automation and scripting tools like Terraform and Python.
• Ensure compliance with security standards such as HIPAA and GDPR.
• Communicate technical concepts effectively to diverse audiences.
• Deploy Amazon Connect or Amazon Lex solutions as required.
• Integrate generative AI in contact center architectures.

Skills

Experience with automation and scripting (e.g., Terraform, Python)

Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

Strong communication skills

Knowledge of Amazon Connect or Amazon Lex

Experience incorporating generative AI into the contact center

Job description

A technology consulting firm is seeking an Amazon Lex Connect Engineer to work with automation tools, ensure compliance with industry standards, and utilize generative AI in contact center solutions. The ideal candidate will have strong communication skills and a deep understanding of Amazon Connect and Lex. This position offers a unique opportunity to innovate within a technology-focused environment.