Remote Amazon Connect & Lex Architect

Infosys Limited; Johnston, Northern (RI, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Disability insurance

Health & dependent care reimbursement

Insurance packages

401(k) plan

Job summary

Infosys is a global technology services leader seeking a Technology Consultant 2 to design CCaaS solutions using Amazon Connect/Lex and Bedrock, and to lead AI-enabled customer engagement initiatives. The role emphasizes collaborative design, coding, testing and knowledge transfer across teams in a dynamic delivery environment.

You will translate complex requirements into actionable development tasks, participate in cross-functional integration, and contribute to production support and

Qualifications

• Design CCaaS solutions using Amazon Connect/Lex and Bedrock.
• Collaborate on elicitation, design decisions and architecture.
• Handle end-to-end SDLC from requirements to implementation.

Responsibilities

• Document assigned parts of business requirements to guide development.
• Facilitate design discussions and record design decisions for the team.
• Contribute to coding and integrate features into existing apps while maintaining stability.
• Perform code reviews and manage code repositories.
• Implement test strategies and coordinate bug fixes for quality.
• Develop user training, documentation and support frameworks for new apps.
• Resolve production issues and propose preventive reliability measures.
• Maintain records of code, tests and support activities.

Skills

CCaaS design

Conversational AI (AWS)

SDLC end-to-end

Education

Bachelor's degree

Tools

Amazon Connect

Amazon Lex

Bedrock

AWS Lambda

Job description

Infosys is a global technology services leader seeking a Technology Consultant 2 to design CCaaS solutions using Amazon Connect/Lex and Bedrock, and to lead AI-enabled customer engagement initiatives. The role emphasizes collaborative design, coding, testing and knowledge transfer across teams in a dynamic delivery environment.

You will translate complex requirements into actionable development tasks, participate in cross-functional integration, and contribute to production support and