Amazon Lex Connect Engineer

TechDigital Group; San Antonio (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking an Amazon Lex Connect Engineer to work with automation tools, ensure compliance with industry standards, and utilize generative AI in contact center solutions. The ideal candidate will have strong communication skills and a deep understanding of Amazon Connect and Lex. This position offers a unique opportunity to innovate within a technology-focused environment.

Responsibilities

• Work with automation and scripting tools like Terraform and Python.
• Ensure compliance with security standards such as HIPAA and GDPR.
• Communicate technical concepts effectively to diverse audiences.
• Deploy Amazon Connect or Amazon Lex solutions as required.
• Integrate generative AI in contact center architectures.

Skills

Experience with automation and scripting (e.g., Terraform, Python)

Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

Strong communication skills

Knowledge of Amazon Connect or Amazon Lex

Experience incorporating generative AI into the contact center

Job description

Amazon Lex Connect Engineer

• Experience with automation and scripting (e.g., Terraform, Python)


• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)


• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences


• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills


• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation