General Service Technician-Key Holder

Monro, Inc.; Ashland (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Monro, Inc., a leading automotive service provider, is hiring a General Service Technician-Key Holder in Ashland, MA. This role involves performing vehicle repairs, managing inventory, and ensuring excellent guest experiences. Ideal candidates have automotive training, a valid driver's license, and a commitment to safety and quality service.

Benefits

Performance incentives

Paid vacation and holidays

ASE certification reimbursement

401(k) eligibility

Health benefits

Employee discounts

Career growth opportunities

Qualifications

• Automotive training or experience in basic maintenance and repair preferred.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Own a basic set of tools or participate in Monro’s tool purchase program.

Responsibilities

• Perform routine vehicle repairs and maintenance per company standards.
• Conduct vehicle services like oil changes and battery testing.
• Assist in inventory management and maintain store cleanliness.

Skills

Basic vehicle services

Tire services

Customer communication

Inventory management

Safety standards adherence

Education

High School Diploma or equivalent

Tools

Basic set of tools

Job description

Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

2 days ago Be among the first 25 applicants

Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder Chuck August opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro supports 16 respected tire and auto service brands, serving communities of all sizes across the country.

Under the Monro banner, we are united as a TEAM, sharing the mission to provide the highest quality tire and auto service. We aim to be America's leading auto and tire centers, trusted for quality automotive maintenance and repairs. We seek motivated individuals at every career stage who share our vision.

Positions are available across our retail locations, in management, and at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and valuing honesty and integrity, Monro is your destination.

Job Description

Compensation: $17-19.00/hour

The General Service Technician role combines front and back shop responsibilities, including at least two days per week at the front counter. Responsibilities include performing routine vehicle repairs and maintenance per company and manufacturer standards, communicating vehicle issues to guests, and playing a key role as a manager on duty (MOD) when needed. The role emphasizes providing excellent guest experiences, driving sales, and maintaining a welcoming store environment.

Responsibilities

1. Perform basic vehicle services and repairs efficiently according to Monro standards.
2. Perform tire services such as wheel removal, balancing, patching, mounting, and TPMS repairs.
3. Conduct vehicle services like oil changes, lubrications, basic maintenance, and battery testing/installation.
4. Complete Monro’s Courtesy Inspection on every guest vehicle, identifying and communicating additional needed services.
5. Assist in inventory management, including pulling and stocking tires and parts.
6. Maintain the store’s cleanliness and guest-ready condition.
7. Follow safety standards, including proper wheel torque and oil safety procedures.
8. Test drive vehicles following Monro’s policies and safety laws.
9. Adhere to all company policies, governmental standards, and safety protocols.
10. Maintain technical knowledge through Monro University training modules.
11. Operate and maintain equipment safely, including lifts and brake lathes.
12. Assist management with guest care, work orders, register operations, and facility maintenance.
13. Carry out opening and closing duties as a secondary key holder.
14. Communicate effectively about Monro’s products and services to guests.
15. Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic maintenance and repair.
• Valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
• Own a basic set of tools or participate in Monro’s tool purchase program.

Additional Information

Benefits include performance incentives, paid vacation and holidays, ASE certification reimbursement, license reimbursements, 401(k) eligibility, health benefits, employee discounts, career growth opportunities, and more.

We are committed to helping our teammates grow through training, certifications, and career advancement programs.

Monro, Inc. is an equal opportunity employer, providing all applicants with fair consideration regardless of protected characteristics.