General Service Technician-Key Holder

Monro, Inc.; Lower Paxton Township (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a General Service Technician-Key Holder. This role involves performing vehicle maintenance, managing front counter duties, and ensuring excellent guest experiences. Ideal candidates will have automotive training and a strong commitment to safety and service. Join a company that values its team and offers numerous benefits, including performance incentives and career growth opportunities.

Benefits

Performance incentives

Paid vacation and holidays

Certification reimbursement

401(k)

Health benefits

Employee discounts

Career growth opportunities

Qualifications

• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and satisfactory Motor Vehicle Report.

Responsibilities

• Perform basic vehicle services and repairs efficiently.
• Conduct tire services and perform vehicle maintenance.
• Assist in inventory management and maintain store cleanliness.

Skills

Automotive training

Basic car maintenance

Communication

Education

High School Diploma

Tools

Basic tools

Job description

Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

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Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 stores across 32 states, supporting 16 tire and auto service brands. We serve neighborhoods of all sizes, aiming to be America’s leading auto and tire centers, trusted for quality automotive maintenance and repairs.

Job Description

Compensation: $16-19 per hour

The General Service Technician role involves both front and back shop duties, including at least two days per week at the front counter. Responsibilities include performing routine vehicle repairs and maintenance, communicating effectively with guests about vehicle issues, and acting as a key holder and manager on duty when needed. The role emphasizes providing excellent guest experiences, driving sales, and maintaining a welcoming store environment.

Responsibilities:

1. Perform basic vehicle services and repairs efficiently and according to standards.
2. Conduct tire services such as wheel removal, balancing, patching, mounting, and TPMS repairs.
3. Perform vehicle services including oil changes, lubrications, basic maintenance, and battery testing/installation.
4. Complete Courtesy Inspections on every guest vehicle, identifying and communicating additional service needs.
5. Assist in inventory management, including pulling and stocking tires and parts.
6. Maintain store cleanliness and ensure a guest-ready environment.
7. Follow safety standards, including torque, oil safety, and compliance procedures.
8. Test drive vehicles following company policies, observing traffic and safety laws.
9. Adhere to all policies, procedures, and safety standards, including environmental and OSHA regulations.
10. Maintain technical knowledge through training and certification courses.
11. Operate and maintain equipment safely and properly.
12. Assist management with guest care, work orders, facility maintenance, and purchase orders.
13. Perform opening and closing duties as a secondary key holder.
14. Communicate effectively about products and services offered.
15. Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Own basic tools or participate in Monro’s tool purchase program.

Additional Information

Benefits include performance incentives, paid vacation and holidays, certification reimbursement, licenses reimbursement, 401(k), health benefits, employee discounts, career growth opportunities, and more. Monro is committed to equal opportunity employment.