General Service Technician-Key Holder

Monro, Inc.; Fall River (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive service provider is seeking a General Service Technician-Key Holder. This role involves performing vehicle repairs, maintaining a welcoming environment, and delivering excellent guest experiences. The position offers growth opportunities through training and certifications, with a commitment to diversity and equal employment.

Benefits

Performance incentives

Paid vacation and holidays

Reimbursement for ASE certifications

401(k) eligibility

Health benefits

Employee discounts

Career growth opportunities

Qualifications

• Automotive training or experience in basic maintenance and repairs.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Perform vehicle repairs and maintenance efficiently according to company standards.
• Conduct tire services including removal, balancing, patching, and mounting.
• Assist with inventory management and store maintenance.

Skills

Automotive maintenance

Customer service

Education

High School Diploma

Tools

Basic set of tools

Job description

Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

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Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro supports 16 tire and auto service brands, serving communities nationwide. Our mission is to provide the highest quality tire and auto service, fostering a team-oriented environment where honesty and integrity are valued.

Job Description

The General Service Technician role combines front and back shop responsibilities, including at least two days per week at the front counter. Responsibilities include vehicle repairs and maintenance, communicating issues to guests, and acting as a key holder and manager on duty when needed. The role focuses on delivering excellent guest experiences, driving sales, and maintaining a welcoming store environment.

Responsibilities

1. Perform basic vehicle services and repairs efficiently according to company standards.
2. Conduct tire services including removal, balancing, patching, mounting, and TPMS repairs.
3. Perform vehicle services such as oil changes, lubrication, battery testing, and replacements.
4. Complete Courtesy Inspections on every guest vehicle, identifying and communicating additional needed services.
5. Assist with inventory management and store maintenance to ensure cleanliness and readiness.
6. Follow safety standards, including proper use of equipment and safe testing procedures.
7. Test drive vehicles following company policies and traffic laws.
8. Adhere to all company policies, safety standards, and regulatory requirements.
9. Maintain technical knowledge through ongoing training.
10. Operate equipment safely and assist with various store duties as directed by management.
11. Handle opening and closing responsibilities as a secondary key holder.
12. Communicate product and service information effectively to guests.
13. Perform additional duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic maintenance and repairs.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Own a basic set of tools or participate in Monro’s tool purchase program.

Additional Information

Benefits include performance incentives, paid vacation and holidays, reimbursement for ASE certifications and licenses, 401(k) eligibility, health benefits, employee discounts, career growth opportunities, and more. Monro is committed to diversity and equal opportunity employment.

Growth Opportunity

We support career advancement through training, certifications, and leadership development via Monro University, empowering teammates to progress in their careers.