General Service Technician-Key Holder

Monro, Inc.; Strongsville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading automotive service provider as a General Service Technician-Key Holder. You'll perform vehicle maintenance, manage front counter duties, and ensure a welcoming store environment. This role offers growth opportunities and a supportive team culture.

Benefits

Performance incentives

Paid time off

Certifications reimbursement

Healthcare benefits

401(k)

Employee discounts

Career growth opportunities

Qualifications

• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and satisfactory Motor Vehicle Report.

Responsibilities

• Perform basic vehicle services and repairs accurately and efficiently.
• Conduct tire services such as wheel removal, balancing, patching, and mounting.
• Maintain store cleanliness and ensure a guest-ready environment.

Skills

Automotive maintenance

Customer communication

Education

High School Diploma

Tools

Basic set of tools

Job description

Join to apply for the General Service Technician-Key Holder role at Monro, Inc.

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and our approach is people-first—valuing every guest and teammate. Headquartered in Rochester, NY, since 1957, we have grown to nearly 1,300 stores across 32 states, supporting multiple brands and serving diverse communities.

Job Description

Compensation: $16-18.00/hour

The General Service Technician role combines front and back shop responsibilities, including at least two days of front counter duties. Key responsibilities include performing routine vehicle repairs and maintenance, communicating effectively with guests about vehicle issues, and serving as a key holder and manager on duty when needed. This role also involves driving sales, ensuring a welcoming store environment, and adhering to safety standards.

Responsibilities:

1. Perform basic vehicle services and repairs accurately and efficiently.
2. Conduct tire services such as wheel removal, balancing, patching, mounting, and TPMS repairs.
3. Perform vehicle services including oil changes, lubrication, basic maintenance, and battery testing/installation.
4. Complete Courtesy Inspections on every guest vehicle, identifying and communicating additional needed services.
5. Assist in inventory management, including pulling and stocking tires and parts.
6. Maintain store cleanliness and ensure a guest-ready environment.
7. Follow safety standards and conduct test drives per company policy.
8. Adhere to all company policies, governmental standards, and safety procedures.
9. Maintain technical knowledge through ongoing training.
10. Operate and maintain equipment safely.
11. Assist management with guest care, work orders, and store operations.
12. Carry out opening and closing responsibilities as a secondary key holder.
13. Communicate product and service offerings effectively to guests.
14. Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Own a basic set of tools or participate in Monro’s tool purchase program.

Additional Information:

• Performance incentives, paid time off, and certifications reimbursement.
• Full-time benefits include healthcare, vision, dental, 401(k), employee discounts, and career growth opportunities.
• Opportunities for career advancement through training and leadership development.

Monro is an equal opportunity employer committed to diversity and inclusion.