General Service Technician-Key Holder

Monro, Inc.; Hanover (York County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service provider seeks a General Service Technician-Key Holder to perform vehicle repairs and maintenance while ensuring guest satisfaction. The role involves front and back shop responsibilities, including tire services and inventory management, within a supportive team environment. Candidates should have a high school diploma and automotive experience, with opportunities for advancement and performance incentives.

Benefits

Performance incentives

Paid vacation

401(k) benefits

Healthcare and dental

Employee discounts

Career growth opportunities

Qualifications

• Automotive training or experience in basic car maintenance and repair required.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Willingness to participate in Monro’s tool purchase program.

Responsibilities

• Perform routine vehicle repairs and maintenance accurately and efficiently.
• Conduct tire services including wheel removal, balancing, and patching.
• Assist with guest care and maintain store cleanliness.

Skills

Basic vehicle services

Customer communication

Inventory management

Education

High School Diploma or equivalent

Tools

Basic automotive tools

Job description

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Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, our founder Chuck August opened his first store in 1957. Today, we have nearly 1,300 auto repair shops and tire dealers across 32 states. We support 16 tire and auto service brands, serving communities of all sizes nationwide. Our mission under the Monro banner is to provide the highest quality tire and auto service in the industry.

If you’re motivated, team-oriented, honest, and eager to grow in the automotive industry, consider joining us. Opportunities are available in retail, management, and store operations at our Rochester support center. If you enjoy helping others, working on cars, and building guest relationships, Monro is your destination.

Job Description

Compensation: $17-19.00/hour

The General Service Technician role combines front and back shop responsibilities, including two days per week at the front counter. You will perform routine vehicle repairs and maintenance, communicate issues to guests, serve as a key holder and manager on duty, and contribute to a welcoming environment, sales, and guest satisfaction.

Responsibilities:

1. Perform basic vehicle services and repairs accurately and efficiently according to standards.
2. Conduct tire services such as wheel removal, balancing, patching, mounting, and TPMS repairs.
3. Perform vehicle services including oil changes, lubrication, bulb and filter replacements, battery testing, and installations.
4. Complete Monro’s Courtesy Inspection on every guest vehicle, identifying and communicating additional needs.
5. Assist with inventory management, pulling tires and parts, unloading, and stocking.
6. Maintain store cleanliness and condition to meet company standards.
7. Follow safety standards, including wheel torque, oil safety, and compliance procedures.
8. Test drive vehicles following company policies and traffic laws.
9. Adhere to all company policies, environmental standards, and OSHA regulations.
10. Maintain technical knowledge through training and certifications.
11. Operate and maintain equipment safely, including lifts and welders.
12. Assist with guest care, work orders, register assistance, and facility maintenance.
13. Perform opening and closing duties as a secondary key holder.
14. Effectively communicate all products and services to guests.
15. Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Own basic tools or participate in Monro’s tool purchase program.

Additional Information

• Performance incentives, paid vacation, holidays, and certification reimbursements.
• Benefits include 401(k), healthcare, vision, dental, employee discounts, and career growth opportunities.
• Opportunity for advancement through training, certifications, and leadership development.

Monro is an equal opportunity employer, committed to diversity and inclusion.