General Merchandise Team Lead - Elevate Customer Experience

Meijer Inc.; Ann Arbor (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Flexible scheduling

Paid parental leave

Education assistance

Employee discount

Career development

Job summary

Meijer Inc. in Ann Arbor is seeking a dedicated retail professional to lead daily store operations and elevate customer service. You will guide and mentor team members, assign tasks, ensure training compliance, and collaborate with leadership on scheduling to boost engagement and store performance.

You will help maintain product freshness, uphold food safety standards, and support inventory, pricing, and displays. A strong customer focus and leadership mindset are essential.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others.
• Positive influence to create a strong team environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication skills

Retail experience

Mentoring

Team leadership

Influence others

Problem solving

Diversity & inclusion

Job description

Meijer Inc. in Ann Arbor is seeking a dedicated retail professional to lead daily store operations and elevate customer service. You will guide and mentor team members, assign tasks, ensure training compliance, and collaborate with leadership on scheduling to boost engagement and store performance.

You will help maintain product freshness, uphold food safety standards, and support inventory, pricing, and displays. A strong customer focus and leadership mindset are essential.