Field Service Operations Leader - Flexible Schedule & Growth

KONE; Cudahy (WI); On-site; USD 105,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Well-being Program

Medical, Prescription, Dental and Vis

Job summary

KONE in Madison, Wisconsin is seeking a Service Supervisor to lead daily field service operations and manage a technician workforce. The role focuses on delivering exceptional service, improving safety, productivity, and customer outcomes while guiding the next generation of operational leaders.

You will collaborate across teams to optimize scheduling, ensure compliance, and drive operational and financial performance through proactive management of field resources.

Qualifications

• 2+ years of leadership experience in a service-oriented environment.
• Experience leading frontline employees or field-based teams.
• Excellent communication and organizational abilities.

Responsibilities

• Lead daily field service operations and technician workforce execution.
• Drive customer satisfaction, retention, and responsiveness.
• Manage labor productivity, route effectiveness, and workforce utilization.
• Coach, develop, and retain high-performing employees.
• Ensure compliance with safety and operational standards.

Skills

Leadership experience

Frontline teams

Customer relationship

Operational improvement

Communication & organization

Job description

KONE in Madison, Wisconsin is seeking a Service Supervisor to lead daily field service operations and manage a technician workforce. The role focuses on delivering exceptional service, improving safety, productivity, and customer outcomes while guiding the next generation of operational leaders.

You will collaborate across teams to optimize scheduling, ensure compliance, and drive operational and financial performance through proactive management of field resources.