General Manager, Service & Install Ops - Drive Growth

Guild Garage Group; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

PTO & Paid Holidays

401(k) with match

Employer-paid Life, LTD & STD

Growth opportunities within a leading…

Job summary

Guild Garage Group LLC is seeking a driven General Manager in Charlotte, NC to lead our service and installation teams. This leadership role oversees daily operations, field performance, scheduling, inventory, safety, and profitability to deliver exceptional customer experiences and strong financial results.

The role requires hands-on leadership, strong financial and data analysis ability, and excellent communication.

Qualifications

• Knowledge of residential & commercial garage doors.
• Experience with ServiceTitan strongly preferred.
• Strong financial & data analysis skills.
• Excellent communication and leadership abilities.
• Valid Driver’s License.

Responsibilities

• Lead service & installation operations.
• Manage dispatch, scheduling, and technician performance.
• Oversee inventory, fleet maintenance, and operational reporting.
• Partner with Sales to drive revenue and margin.
• Maintain OSHA compliance and safety training.
• Resolve customer concerns and uphold quality standards.
• Assist with hiring, onboarding, and team development.

Skills

Leadership

Financial analysis

Data analysis

Communication

Valid driver’s license

ServiceTitan

Tools

ServiceTitan

Job description

Guild Garage Group LLC is seeking a driven General Manager in Charlotte, NC to lead our service and installation teams. This leadership role oversees daily operations, field performance, scheduling, inventory, safety, and profitability to deliver exceptional customer experiences and strong financial results.

The role requires hands-on leadership, strong financial and data analysis ability, and excellent communication.