General Manager – Service & Growth Leader

PDQ Door Company; Hampden (ME); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Short- and Long-Term Disability

Life Insurance with buy-up options

401(k) with Employer Match

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

Job summary

PDQ Door Company in Hampden, ME is seeking a General Manager to oversee all operational aspects at our Hampden location. You will lead technicians and staff, coordinate service calls, manage customer relations, and drive growth and profitability through strategic planning and hands-on leadership.

The role requires a strong background in garage door services, people leadership, and business acumen. Expect a comprehensive benefits package and opportunities to influence both retail and wholesale

Qualifications

• Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
• Technical knowledge of garage door systems and repair techniques is preferred.
• Previous sales experience
• Valid driver's license and clean driving record.

Responsibilities

• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
• Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
• Wholesale Management – monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids; collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers.
• Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
• Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
• Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.

Skills

Team Leadership

Communication

Computer skills

Multitasking

Job description

PDQ Door Company in Hampden, ME is seeking a General Manager to oversee all operational aspects at our Hampden location. You will lead technicians and staff, coordinate service calls, manage customer relations, and drive growth and profitability through strategic planning and hands-on leadership.

The role requires a strong background in garage door services, people leadership, and business acumen. Expect a comprehensive benefits package and opportunities to influence both retail and wholesale