General Manager, Service & Equipment Growth

Smart Care Solutions; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Smart Care Solutions is seeking a General Manager to drive profitable growth across service, installation and equipment divisions. You will lead leaders, oversee safety, and manage P&L while delivering exceptional customer outcomes and maintaining integrity in all operations.

The role requires strong technical acumen, strategic planning, and outstanding communication. Expect travel within the market and active engagement with major customers and contractors to achieve ambitious annual targets.

Qualifications

• Bachelor's Degree in Construction Management or commensurate experience with technical and financial components.
• 8–10 years of managerial/supervisory experience in a service-related industry.
• 2+ years of previous P&L ownership and responsibility.
• 3+ years of customer relationship development and management experience.
• Previous P&L accountability (minimum $10 Million responsibility).
• Track record of success leading a technical workforce.
• Understanding of initial call-to-cash process (sales, customer care, dispatch, service, supply chain, billing).
• Experience in service app and dispatch systems.
• Experience in HVAC, Grocery, Foodservice or equipment repair industry.
• Willingness to travel within the market and spend time with customers and location managers.
• Valid driver’s license and MVR history.

Responsibilities

• Supervises and directs Leaders in Service, Installation and Equipment to grow share and deepen relationships.
• Ensure safe work environment and report injuries.
• Manage P&L and target 10% annual topline growth and EBITDA growth.
• Prepare annual operating plan and budgets with department heads.
• Uphold company values and integrity in all actions.
• Meet with reports weekly and oversee talent acquisition and retention.
• Maintain strong customer relationships and remediate issues.
• Improve processes for productivity.
• Oversee large projects and interpret performance reports.
• Lead quarterly business reviews on Smart Care performance.

Skills

Leadership

Strategic planning

Communication

Problem solving

Time management

Analytical

Organizational skills

Customer rapport

Education

Bachelor's Degree in Construction Management

Tools

MS Office

Dispatch software

Job description

Smart Care Solutions is seeking a General Manager to drive profitable growth across service, installation and equipment divisions. You will lead leaders, oversee safety, and manage P&L while delivering exceptional customer outcomes and maintaining integrity in all operations.

The role requires strong technical acumen, strategic planning, and outstanding communication. Expect travel within the market and active engagement with major customers and contractors to achieve ambitious annual targets.