General Manager - Sales & Operations (Mobility & Automotive)

United Access; Sumner (WA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Life insurance

401(k) match

Mon-Fri schedule

PTO

Job summary

United Access is seeking a General Manager to lead a branch and drive revenue, service delivery, and overall P&L performance. The GM will coach and develop a multi-disciplinary team, oversee sales, rentals, service, and operations, and ensure exceptional customer experiences while achieving business growth.

You will recruit, train, and manage staff, implement local growth strategies, and maintain high operational standards.

Qualifications

• Minimum of 3+ years in a General Manager or similar leadership role with responsibility for business performance.
• Proven track record of managing revenue targets or P&L.
• Strong sales leadership and customer relationship skills.

Responsibilities

• Own branch profitability and P&L while driving sales growth, operational excellence and customer experience.
• Analyze and manage store P&L, budgeting, inventory, and key business metrics.
• Develop and execute local sales and business development strategies.
• Lead and develop a team including Mobility Specialists, Sales & Rental Coordinators, Service Managers and Technicians.
• Recruit, hire and train team members; conduct performance reviews and coaching.

Skills

Leadership

P/L management

Sales leadership

CRM proficiency

Budgeting

Team development

Operations oversight

Tools

CRM platforms

Reporting tools

Job description

Lead a Business. Develop a Team. Change Lives.

At United Access, we help individuals and families regain independence through wheelchair accessible vehicles, mobility equipment, adaptive driving solutions, rentals, and service.

We're looking for a General Manager who can lead an entire store operation while driving growth, developing people, delivering exceptional customer experiences, and owning financial performance.

This General Manager opportunity is ideal for experienced leaders from automotive dealerships, equipment dealerships, branch operations, retail management, mobility equipment, rental operations, or service-based businesses. The General Manager serves as the branch leader responsible for sales leadership, operations management, customer experience, P&L performance, team leadership, and overall business growth.

This is not a back-office management role.

Our General Managers are hands-on leaders who drive sales, manage operations, coach teams, and make decisions that directly impact the success of their branch.

If you're a proven leader with experience managing people, driving revenue, overseeing operations, and owning a P&L, we'd love to talk with you.

What You'll Do

As the General Manager, you will have overall responsibility for the success of your branch location, including:

Business Leadership

• Own branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.
• Analyze and manage store P&L, budgeting, inventory, accounts receivable, and key business metrics
• Develop and execute local sales and business development strategies
• Ensure operational excellence across sales, rentals, service, and branch operations. In some locations, the General Manager may directly oversee service department performance and personnel.
• Monitor key performance indicators and implement action plans to improve results
• Function as a "Selling General Manager" by actively participating in the sales process
• Lead by example in generating vehicle, mobility equipment, and rental sales
• Coach team members on lead management, customer engagement, and closing techniques
• Ensure consistent customer follow-up and pipeline management
• Support customers throughout the entire sales journey, from consultation to vehicle delivery
• Lead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members.
• Provide hands-on team leadership across sales, service, rentals, operations, and administrative functions
• Recruit, hire, onboard, train, and develop team members
• Conduct performance reviews, coaching conversations, and development planning
• Foster a culture of accountability, teamwork, customer service, and continuous improvement

Customer Experience

• Serve as the leader responsible for overall customer satisfaction
• Build trust with customers, caregivers, and healthcare professionals
• Ensure customers receive expert guidance on mobility and accessibility solutions
• Resolve escalated customer concerns quickly and professionally

What Success Looks Like

Within your first year, you will:

• Develop strong product and mobility industry knowledge
• Build credibility with your team and customers
• Successfully manage branch sales, operations, and financial performance
• Meet or exceed revenue and profitability goals
• Drive strong customer satisfaction and repeat business
• Build a high-performing and engaged team

Qualifications

Required

• 3+ years of leadership experience as a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar leadership role with responsibility for business performance.
• 3+ years leading a team of five or more employees
• Proven experience managing business results, revenue targets, or P&L performance
• Strong sales leadership and customer relationship skills
• Experience coaching and developing employees
• Strong organizational, communication, and problem-solving abilities
• Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools
• Valid driver's license and acceptable driving record

Preferred

• Automotive dealership, powersports, RV, equipment, transportation, rental, mobility, or service-based business experience preferred.
• Branch management experience
• Retail or service business leadership experience
• Experience overseeing both sales and service operations
• Knowledge of disability, accessibility, or mobility solutions

Why Join United Access?

At United Access, our work goes beyond selling vehicles.

Every day, we help individuals and families gain greater independence, mobility, and freedom.

You'll join a mission-driven organization where your leadership directly impacts customers, employees, and business performance.

• Competitive salary plus performance incentive opportunity
• Medical Insurance – Employer‑shared premium contributions
• Life Insurance – Employer‑paid basic life with optional voluntary life coverage
• 401(k) Retirement Plan – 100% employer match up to 5% of contributions
• Monday through Friday schedule, with daytime hours
• Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan
• Corporate car rental discounted rates with approved partners
• Career development and advancement opportunities