General Manager

United Access L.L.C.; Sumner (WA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Coverage

Life Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Corporate car rental discounts

Career development and advancement

Job summary

United Access L.L.C. is seeking a General Manager – Sales & Operations to lead a Sumner, WA location, drive growth, and own financial performance.

This hands-on role demands strong leadership across sales, rentals, service, and admin, with accountability for customer experience and branch profitability. The ideal candidate brings 3+ years in a GM/branch-level role, proven P&L ownership, and a track record of developing teams and exceeding revenue targets in mobility or automotive settings.

Qualifications

• 3+ years of leadership experience as GM/branch/store with P&L responsibility.
• 3+ years leading a team of five or more employees.
• Proven track record in revenue targets and customer relationships.
• Strong organizational, communication, and problem-solving abilities.
• Proficiency with business systems, CRM, Microsoft Office, and reporting tools.

Responsibilities

• Own branch profitability and drive sales growth, operational excellence, and customer experience.
• Analyze store P&L, budgeting, inventory, accounts receivable, and key business metrics.
• Develop and execute local sales and business development strategies.
• Lead and develop Mobility Specialists, Sales & Rental Coordinators, Service Managers, and other staff.
• Ensure operational excellence across sales, rentals, service, and branch operations.
• Coach team on lead management, customer engagement, and closing techniques.

Skills

Leadership

Sales leadership

Customer relationship

Team coaching

Communication

Problem solving

Tools

CRM platforms

Microsoft Office

Reporting tools

Job description

Job Description:Job title: General Manager – Sales & Operations (Mobility & Automotive)Location: Sumner, WA.Pay: $100,000-110,000 annual base salary, with incentive planLead a Business. Develop a Team. Change Lives.At United Access, we help individuals and families regain independence through wheelchair accessible vehicles, mobility equipment, adaptive driving solutions, rentals, and service.We're looking for a General Manager who can lead an entire store operation while driving growth, developing people, delivering exceptional customer experiences, and owning financial performance.This General Manager opportunity is ideal for experienced leaders from automotive dealerships, equipment dealerships, branch operations, retail management, mobility equipment, rental operations, or service-based businesses. The General Manager serves as the branch leader responsible for sales leadership, operations management, customer experience, P&L performance, team leadership, and overall business growth.This is not a back-office management role.Our General Managers are hands-on leaders who drive sales, manage operations, coach teams, and make decisions that directly impact the success of their branch.If you're a proven leader with experience managing people, driving revenue, overseeing operations, and owning a P&L, we'd love to talk with you.What You'll DoAs the General Manager, you will have overall responsibility for the success of your branch location, including:Business LeadershipOwn branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.Analyze and manage store P&L, budgeting, inventory, accounts receivable, and key business metricsDevelop and execute local sales and business development strategiesEnsure operational excellence across sales, rentals, service, and branch operations. In some locations, the General Manager may directly oversee service department performance and personnel.Monitor key performance indicators and implement action plans to improve resultsSales LeadershipFunction as a \"Selling General Manager\" by actively participating in the sales processLead by example in generating vehicle, mobility equipment, and rental salesCoach team members on lead management, customer engagement, and closing techniquesEnsure consistent customer follow-up and pipeline managementSupport customers throughout the entire sales journey, from consultation to vehicle deliveryTeam LeadershipLead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members.Provide hands-on team leadership across sales, service, rentals, operations, and administrative functionsRecruit, hire, onboard, train, and develop team membersConduct performance reviews, coaching conversations, and development planningFoster a culture of accountability, teamwork, customer service, and continuous improvementCustomer ExperienceServe as the leader responsible for overall customer satisfactionBuild trust with customers, caregivers, and healthcare professionalsEnsure customers receive expert guidance on mobility and accessibility solutionsResolve escalated customer concerns quickly and professionallyWhat Success Looks LikeWithin your first year, you will:Develop strong product and mobility industry knowledgeBuild credibility with your team and customersSuccessfully manage branch sales, operations, and financial performanceMeet or exceed revenue and profitability goalsDrive strong customer satisfaction and repeat businessBuild a high-performing and engaged teamQualificationsRequired3+ years of leadership experience as a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar leadership role with responsibility for business performance.3+ years leading a team of five or more employeesProven experience managing business results, revenue targets, or P&L performanceStrong sales leadership and customer relationship skillsExperience coaching and developing employeesStrong organizational, communication, and problem-solving abilitiesProficiency with business systems, CRM platforms, Microsoft Office, and reporting toolsValid driver's license and acceptable driving recordPreferredAutomotive dealership, powersports, RV, equipment, transportation, rental, mobility, or service-based business experience preferred.Branch management experienceRetail or service business leadership experienceExperience overseeing both sales and service operationsKnowledge of disability, accessibility, or mobility solutionsBilingual skillsWhy Join United Access?At United Access, our work goes beyond selling vehicles.Every day, we help individuals and families gain greater independence, mobility, and freedom.You'll join a mission-driven organization where your leadership directly impacts customers, employees, and business performance.BenefitsCompetitive salary plus performance incentive opportunityMedical Insurance – Employer‑shared premium contributionsDental & Vision Coverage – Employee‑paid plans availableLife Insurance – Employer‑paid basic life with optional voluntary life coverage401(k) Retirement Plan – 100% employer match up to 5% of contributionsMonday through Friday schedule, with daytime hoursPaid Time Off (PTO) – Accrued vacation based on tenure & sick planPaid Holidays – 9 observed holidays plus 1 floating holidayCorporate car rental discounted rates with approved partnersCareer development and advancement opportunitiesBraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.