Administrative Assistant & Rental Coordinator

United Access L.L.C.; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Paid holidays

Career growth opportunities

Supportive team environment

Meaningful, mission-driven work

Job summary

United Access L.L.C. is hiring a Sales Admin/Rental Coordinator in Eugene, OR. The role focuses on welcoming customers, coordinating vehicle rentals, handling paperwork, and supporting sales and operations to ensure smooth daily workflows.

You will interact with customers, assist with mobility equipment inquiries, and help deliver a warm, efficient experience that reflects United Access values.

Qualifications

• High School Diploma or GED required.
• Experience in a fast-paced customer service role preferred.
• Experience with CRM systems helpful.

Responsibilities

• Welcome customers and create a positive first impression.
• Schedule and manage vehicle rentals.
• Prepare rental agreements and collect payments.
• Process rental returns and close rental transactions.
• Assist with occasional rental vehicle deliveries and prep vans for rent.
• Support sales and operations with administrative tasks.

Skills

Customer service

CRM software

Cash handling

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description: Job Title: Sales Admin/Rental Coordinator Location: Eugene, OR Base Pay Range: $22.00 - $25.00 per hour

Be the Friendly Face That Helps Change Lives At United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions. We’re looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact. When you join United Access, you’re joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day. Bilingual candidates are encouraged to apply.

Why You’ll Love This Role As our Sales Administrator / Rental Coordinator, you’ll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly. You’ll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.

What Makes You a Great Fit?

• You Put Customers First You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.
• You’re Organized and Detail-Oriented You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.
• You’re Comfortable with Technology You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you’re resourceful and proactive in finding solutions.
• You’re a Team Player You enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.

Key Responsibilities

• Customer Service & Administrative Support
  Welcome customers and create a positive first impression
  Answer and manage incoming phone calls and customer inquiries
  Build and maintain strong customer relationships
  Maintain accurate customer records and account information
  Process paperwork, payments, invoices, and daily transactions
  Assist with cash handling, reconciliations, and record keeping
• Rental Coordination
  Schedule and manage vehicle rentals
  Prepare rental agreements and collect payments
  Process rental returns and close rental transactions
  Assist with occasional rental vehicle deliveries
  Clean and prep the rental vans for rent.
• Sales Support
  Support sales staff with administrative and customer-facing activities
  Assist customers with mobility equipment, scooter, and wheelchair lift inquiries
  Conduct customer follow-up and outreach activities
  Help drive a seamless customer experience throughout the sales process
• Operations Support
  Process vehicle titles, registrations, warranties, and DMV-related documentation
  Register warranties for mobility equipment installations
  Manage customer files and documentation
  Support inventory tracking and ordering processes
  Assist with special projects and additional administrative duties as needed

Qualifications

• High School Diploma or GED
• Valid driver’s license
• 3+ years of customer service experience in a fast-paced environment
• Strong verbal and written communication skills
• Experience working with CRM systems and customer records
• Ability to manage multiple tasks and priorities simultaneously
• Strong attention to detail and organizational skills
• Preferred Experience in a medical office, dealership, or service environment
• Microsoft Word and Excel proficiency
• Cash handling and accounting reconciliation experience
• Inventory management experience
• Bilingual skills

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Growth Opportunities
• Supportive Team Environment
• Meaningful, Mission-Driven Work

About United Access

United Access is a leading provider of wheelchair-accessible vehicles, adaptive driving equipment, mobility rentals, and accessibility solutions. Our mission is to help people live more independent lives through exceptional products, services, and support. If you’re looking for a rewarding career where you can combine customer service, organization, and problem-solving while making a real difference in people’s lives, we’d love to welcome you to the United Access team.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry-leading manufacturers like BraunAbility, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.