General Manager - Retail Operations

NorthBay Recruiter; Napa (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Bonus potential

Job summary

NorthBay Recruiter is partnering with an established Napa Valley retailer to hire a General Manager for Retail Operations. The role oversees daily operations, drives team performance, and ensures exceptional customer service in a hands-on leadership capacity.

The ideal candidate has extensive experience leading managers and store teams, with a strong track record in scheduling, inventory control, and P&L responsibilities. This on-site position offers a competitive base salary and potential bonus.

Qualifications

• 5+ years of progressive retail management experience.
• Proven experience leading managers, supervisors, and retail teams.
• Strong background in scheduling, staffing, performance management, and operational problem-solving.
• Experience managing inventory, labor costs, vendor relationships, and retail financial performance.
• Demonstrated ability to make sound decisions independently and take ownership of daily operations.
• Strong communication, organizational, and interpersonal skills.
• Hands-on leadership style balancing accountability, coaching, and development.
• Experience in a high-volume retail environment is preferred.

Responsibilities

• Oversee daily retail operations, ensuring efficiency, consistency, and exceptional customer service.
• Lead, coach, and develop store leadership and employees while fostering a positive, collaborative team environment.
• Manage employee scheduling, attendance, shift coverage, and staffing challenges.
• Support hiring, onboarding, training, performance management, and employee development.
• Monitor operational performance, labor costs, inventory, and overall store profitability.
• Oversee merchandising, inventory controls, vendor relationships, and store presentation.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Serve as the primary point of contact for operational matters, resolving challenges independently and communicating with senior leadership as needed.
• Establish clear expectations, accountability, and consistent operational standards.

Skills

5+ years retail management

Leadership of managers/supervisors

Scheduling & staffing

Inventory & vendor management

Decision making & ownership

Communication & interpersonal

Hands-on leadership

High-volume retail experience

Job description

General Manager – Retail Operations

Location: Napa, CA
Salary: $100,000–$120,000 annually + potential bonus
Schedule: Monday–Friday, with occasional flexibility as business needs arise
Employment Type: Full-Time | On-Site

About the Opportunity

NorthBay Recruiter is partnering with an established retail business in the Napa Valley area to identify an experienced General Manager to oversee daily operations, lead a team, and drive operational excellence.

This is an excellent opportunity for a hands-on, solutions-oriented leader who enjoys developing people, improving processes, and taking ownership of business operations. The ideal candidate is confident making decisions independently, managing competing priorities, and creating a positive, accountable, and productive work environment.

Key Responsibilities

• Oversee daily retail operations, ensuring efficiency, consistency, and exceptional customer service.

• Lead, coach, and develop store leadership and employees while fostering a positive, collaborative team environment.

• Manage employee scheduling, attendance, shift coverage, and staffing challenges.

• Support hiring, onboarding, training, performance management, and employee development.

• Monitor operational performance, labor costs, inventory, and overall store profitability.

• Oversee merchandising, inventory controls, vendor relationships, and store presentation.

• Identify opportunities to improve processes, efficiency, and customer satisfaction.

• Serve as the primary point of contact for operational matters, resolving challenges independently and communicating with senior leadership as needed.

• Establish clear expectations, accountability, and consistent operational standards.

Qualifications

• 5+ years of progressive retail management experience, preferably in grocery, specialty retail, convenience retail, or a similar customer-facing environment.

• Proven experience leading managers, supervisors, and retail teams.

• Strong background in employee scheduling, staffing, performance management, and operational problem-solving.

• Experience managing inventory, labor expenses, vendor relationships, and retail financial performance.

• Demonstrated ability to make sound decisions independently and take ownership of daily operations.

• Strong communication, organizational, and interpersonal skills.

• A hands-on leadership style with the ability to balance accountability, coaching, and employee development.

• Experience in a high-volume retail environment is preferred.

What We're Looking For

We are looking for a dependable, proactive leader who leads by example, takes initiative, and genuinely enjoys supporting and developing their team. The successful candidate will be approachable, fair, and confident in their ability to make decisions, address challenges, and maintain a positive work environment.

This role is ideal for someone who thrives in a hands-on leadership position and takes pride in building a well-run operation and a strong, motivated team.

Compensation & Benefits

• Competitive base salary of $100,000–$120,000, depending on experience

• Potential performance-based bonus

• Medical, dental, and vision insurance

• 401(k) with company match

• Primarily Monday–Friday schedule, with occasional flexibility to address operational needs