General Manager/Owner

Osmow's Mediterranean; Grand Rapids (MI); On-site; USD 64,000 - 77,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Flexible spending account

Paid time off

Job summary

Osmow's Mediterranean in Grand Rapids, MI is seeking a proactive General Manager/Owner to lead daily restaurant operations, drive sales, and build a positive team culture. You will implement strategic initiatives, ensure exceptional customer service, and maintain operational excellence while overseeing payroll, inventory, and budgeting.

Restaurant management experience is preferred; this is a manage-to-own opportunity with serious inquiries.

Qualifications

• Experience leading a retail store with a focus on profitability and staff development.
• Ability to manage payroll, budgeting and financial reporting for store health.
• Strong customer service standards and multilingual communication are valued.

Responsibilities

• Lead and manage daily store operations, including sales, inventory control, and customer service standards.
• Recruit, interview, train, and develop team members to ensure high performance and employee engagement.
• Oversee payroll processing, bookkeeping, budgeting, and financial reporting to maintain fiscal health.
• Manage purchasing, pricing strategies, and inventory management to maximize profitability while minimizing waste.
• Supervise staff scheduling, shift management, cashiering procedures, and POS (Point of Sale) systems to ensure smooth store functioning.
• Implement merchandising plans and oversee stock replenishment to enhance product presentation and sales.
• Maintain excellent customer service by addressing concerns promptly and fostering a welcoming environment.
• Conduct regular team meetings to communicate goals, provide training & development opportunities, and promote a cohesive work culture.
• Ensure compliance with safety regulations, store policies, and operational procedures at all times.

Skills

Retail leadership

People management

Multilingual communication

POS systems

Bookkeeping

Negotiation

Inventory control

Customer service

Payroll processing

Tools

POS systems

Bookkeeping software

Payroll software

Job description

Job Summary

We are seeking an energetic and visionary General Manager/Owner to lead and oversee all aspects of our restaurant operation. This dynamic role requires a proactive leader who can drive sales, manage daily operations, and foster a positive team environment. As the driving force behind the store’s success, you will be responsible for implementing strategic initiatives, ensuring exceptional customer service, and maintaining operational excellence. Your leadership will inspire staff, optimize store performance, and cultivate a welcoming experience for all customers.

RESTAURANT MANAGEMENT EXPERIENCE IS PREFERRED! THIS IS A MANAGE TO OWN OPPORTUNITY - SERIOUS INQUIRIES ONLY.

Duties

• Lead and manage daily store operations, including sales, inventory control, and customer service standards.
• Recruit, interview, train, and develop team members to ensure high performance and employee engagement.
• Oversee payroll processing, bookkeeping, budgeting, and financial reporting to maintain fiscal health.
• Manage purchasing, pricing strategies, and inventory management to maximize profitability while minimizing waste.
• Supervise staff scheduling, shift management, cashiering procedures, and POS (Point of Sale) systems to ensure smooth store functioning.
• Implement merchandising plans and oversee stock replenishment to enhance product presentation and sales.
• Maintain excellent customer service by addressing concerns promptly and fostering a welcoming environment.
• Conduct regular team meetings to communicate goals, provide training & development opportunities, and promote a cohesive work culture.
• Ensure compliance with safety regulations, store policies, and operational procedures at all times.

Skills

• Strong management skills with proven experience in retail store leadership and team supervision.
• Excellent communication skills in multiple languages; bilingual abilities are highly valued.
• Skilled in negotiation, purchasing, pricing strategies, and inventory control to drive profitability.
• Proficient in POS systems, bookkeeping software, payroll processing, and basic math for financial accuracy.
• Demonstrated ability in recruiting, interviewing, employee orientation, training & development.
• Effective organizational skills with the ability to multitask in a fast-paced environment.
• Leadership qualities with experience in retail industry sales team management and operational oversight.
• Knowledge of retail math including sales management metrics and budgeting principles.
• Customer service expertise with phone etiquette and conflict resolution skills.
• Experience with grocery or specialty retail stores is a plus; familiarity with merchandising and stock management is essential.

Join us as a General Manager/Owner to lead a vibrant retail environment where your passion for excellence fuels growth! We value proactive leaders who thrive on building strong teams while delivering outstanding shopping experiences for our customers. This is an exciting opportunity to shape the future of our store while enjoying the rewards of entrepreneurial leadership!

Pay: $64,000.00 - $77,200.00 per year

Benefits

• Employee discount
• Flexible schedule
• Flexible spending account
• Paid time off