Napa Retail General Manager — On-Site, Bonus Eligible

NorthBay Recruiter; Napa (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Bonus potential

Job summary

NorthBay Recruiter is partnering with an established Napa Valley retailer to hire a General Manager for Retail Operations. The role oversees daily operations, drives team performance, and ensures exceptional customer service in a hands-on leadership capacity.

The ideal candidate has extensive experience leading managers and store teams, with a strong track record in scheduling, inventory control, and P&L responsibilities. This on-site position offers a competitive base salary and potential bonus.

Qualifications

• 5+ years of progressive retail management experience.
• Proven experience leading managers, supervisors, and retail teams.
• Strong background in scheduling, staffing, performance management, and operational problem-solving.
• Experience managing inventory, labor costs, vendor relationships, and retail financial performance.
• Demonstrated ability to make sound decisions independently and take ownership of daily operations.
• Strong communication, organizational, and interpersonal skills.
• Hands-on leadership style balancing accountability, coaching, and development.
• Experience in a high-volume retail environment is preferred.

Responsibilities

• Oversee daily retail operations, ensuring efficiency, consistency, and exceptional customer service.
• Lead, coach, and develop store leadership and employees while fostering a positive, collaborative team environment.
• Manage employee scheduling, attendance, shift coverage, and staffing challenges.
• Support hiring, onboarding, training, performance management, and employee development.
• Monitor operational performance, labor costs, inventory, and overall store profitability.
• Oversee merchandising, inventory controls, vendor relationships, and store presentation.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Serve as the primary point of contact for operational matters, resolving challenges independently and communicating with senior leadership as needed.
• Establish clear expectations, accountability, and consistent operational standards.

Skills

5+ years retail management

Leadership of managers/supervisors

Scheduling & staffing

Inventory & vendor management

Decision making & ownership

Communication & interpersonal

Hands-on leadership

High-volume retail experience

Job description

NorthBay Recruiter is partnering with an established Napa Valley retailer to hire a General Manager for Retail Operations. The role oversees daily operations, drives team performance, and ensures exceptional customer service in a hands-on leadership capacity.

The ideal candidate has extensive experience leading managers and store teams, with a strong track record in scheduling, inventory control, and P&L responsibilities. This on-site position offers a competitive base salary and potential bonus.